Ashley Jordan Manuel
Honolulu
Summary
Accomplished Manager with a proven track record at AAFES, adept in team leadership and complex problem-solving. Excelled in enhancing customer satisfaction and financial performance, managing budgets, and optimizing inventory. Demonstrates exceptional customer service and decision-making skills, ensuring high-quality service delivery and fostering positive relationships with both staff and clientele.
Overview
10
10
years of professional experience
Work History
Manager
AAFES
06.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Bank Teller
UHFCU
05.2022 - 02.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted and packaged currency and coins.
- Provided customer records, account statements and copies of checks.
Store Manager
Jamba Juice
07.2015 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
Education
Medical Assistance
Hawaii Medical College
Honolulu, HI2017
Radford High School
Honolulu, HI2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Task delegation
- Staff management
Timeline
Manager
AAFES
06.2023 - Current
Bank Teller
UHFCU
05.2022 - 02.2023
Store Manager
Jamba Juice
07.2015 - 05.2022
Medical Assistance
Hawaii Medical College
Radford High School