Summary
Work History
Education
Skills
Languages
Timeline
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Ashley Julisbel Sosa

Ashley Julisbel Sosa

The Bronx,NY

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Work History

Customer Service Specialist

Data Vimenca
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Compliance and Financial Advisor

Scotiabank GBS
  • Studied financial documents to identify potential areas needing improvement.
  • Investigate fraud claims as well as disputes, customer complaints; follow up to different customers escalations and financial processes.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

BBA - Business Administration

Universidad Tecnológica De Santiago UTESA

Associate of Applied Science - Regulatory Compliance And Integrity

Universidad Iberoamericana UNIBE

Skills

  • Effective Written and Verbal Communication
  • Senior Leadership Support
  • Process Optimization
  • Problem Resolution
  • Regulatory Compliance
  • Multitasking Abilities
  • Attention to Detail
  • Analytical and Critical Thinking
  • Data Entry

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Specialist

Data Vimenca

Compliance and Financial Advisor

Scotiabank GBS

BBA - Business Administration

Universidad Tecnológica De Santiago UTESA

Associate of Applied Science - Regulatory Compliance And Integrity

Universidad Iberoamericana UNIBE

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Ashley Julisbel Sosa