Summary
Overview
Work History
Education
Skills
Volunteer Experience
Leadership Experience
References
Timeline
Generic

Ashley K Lee

Raleigh,NC

Summary

Operations Manager with proven ability to create safe, efficient work environments while ensuring compliance with safety procedures. Strong administrative skills contribute to effective collaboration with consultants and area leaders, resulting in streamlined processes and cost control. Demonstrated success in meeting and exceeding business targets through organized and detail-oriented project management. Expertise in operational and budget management, coupled with exceptional relationship-building and problem-solving abilities, drives performance in fast-paced settings.

Overview

21
21
years of professional experience

Work History

Operations Manager

Amazon
Durham, NC
06.2023 - 01.2025
  • Monitored safety regulations to ensure compliance and maintain secure work environment for personnel.
  • Conducted cost analysis on projects to establish accurate budget requirements.
  • Maintained precise inventory records to track stock levels and reduce costs.
  • Analyzed daily reports to identify trends in production performance metrics.
  • Developed key performance indicators to evaluate effectiveness of operational processes.
  • Coordinated cross-functional teams for timely delivery of products and services.
  • Supervised daily workflows to maximize employee productivity and uphold quality standards.
  • Managed staffing needs through recruitment, onboarding, training, and disciplinary actions as necessary.

Area Manager

Amazon
Durham, NC
06.2019 - 06.2023
  • Maintained up-to-date knowledge of industry trends, legal requirements, and competitive activities.
  • Monitored district performance to ensure achievement of goals.
  • Collaborated with Human Resources and Marketing on Area Management initiatives.
  • Coordinated with upper management to develop plans for operational efficiency improvements.
  • Scheduled weekly meetings to discuss objectives, performance metrics, and customer feedback.
  • Investigated customer complaints to identify root causes and implement corrective actions.
  • Resolved conflicts between employees and vendors professionally.
  • Analyzed financial data, including sales reports and budgets, to pinpoint improvement areas.

Unit Director

Bojangles
Greensboro, NC
08.2011 - 06.2023
  • Conducted performance reviews and developed professional development plans for staff members.
  • Established quality control standards and safety regulations in line with guidelines.
  • Led weekly meetings to discuss project progress and provide necessary guidance.
  • Developed strategies to ensure successful execution of unit objectives.
  • Monitored daily operations to maximize departmental efficiency.
  • Analyzed customer feedback to identify operational improvement areas.
  • Identified training needs through regular skillset assessments of staff members.
  • Coordinated recruitment by interviewing candidates and making hiring decisions accordingly.

Assistant Sales Associate

Food Lion
Greensboro, NC
05.2005 - 04.2011
  • Maintained clean and organized sales floor to enhance customer experience.
  • Provided timely customer service, addressing inquiries and resolving complaints.
  • Established strong rapport with repeat customers through personalized recommendations.
  • Collaborated with departments to maximize overall sales potential.
  • Monitored competitors' pricing and activities to ensure market competitiveness.
  • Developed vendor relationships to negotiate discounts and coordinate delivery schedules.
  • Trained new employees on sales operations and company policies.
  • Processed payments using point-of-sale systems and adhered to return policies.

One Stop Worker

Board Of Elections
Burgaw, NC
05.2004 - 08.2004
  • Provided comprehensive administrative support, including typing, filing, and document scanning.
  • Responded to internal inquiries regarding office operations to enhance communication.
  • Ensured accurate completion of all necessary forms prior to processing.
  • Maintained an organized filing system for confidential client information per company policy.
  • Scheduled appointments for clients, customers, and visitors efficiently.
  • Monitored office supplies inventory and placed orders as required.
  • Performed data entry tasks accurately across various computer systems.
  • Answered and directed incoming calls using multi-line telephone systems.

Education

Bachelor of Science - Accounting

North Carolina Agricultural and Technical State University
NC
05.2019

Skills

  • Customer satisfaction management
  • Problem-solving
  • Team leadership
  • Employee training and coaching
  • Microsoft Office proficiency
  • Process improvement strategies
  • Positive employee relations
  • Budget development and management
  • Invoice processing
  • Systems implementation
  • Negotiation
  • Performance evaluations
  • Employee motivation
  • Operations oversight
  • Business and operations management
  • Troubleshooting and problem solving
  • Performance management
  • Incidents management
  • Cross-functional communications
  • Budgeting and forecasting

Volunteer Experience

Volunteer once a month at church to mentor kids grades K-12.

Leadership Experience

  • Responsible
  • Reliable
  • Dependable
  • Hardworking
  • Enthusiastic
  • Passionate
  • Energetic

References

References available upon request.

Timeline

Operations Manager

Amazon
06.2023 - 01.2025

Area Manager

Amazon
06.2019 - 06.2023

Unit Director

Bojangles
08.2011 - 06.2023

Assistant Sales Associate

Food Lion
05.2005 - 04.2011

One Stop Worker

Board Of Elections
05.2004 - 08.2004

Bachelor of Science - Accounting

North Carolina Agricultural and Technical State University

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