Ashleyka Kindred
Houston,TX
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in most software.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Molina Healthcare
04.2023 - Current
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Support Services Representative
Seminole Hard Rock Casino
05.2017 - 11.2022
- Responded to customer inquiries via phone, email, and live chat
- Assisted customers with account setup, billing issues, and technical troubleshooting
- Consistently exceeded daily and monthly sales targets
- Achieved high customer satisfaction ratings on customer service evaluations
- Trained new customer service representatives on company policies and procedures
- Responded to customer inquiries via phone, email, and live chat
- Assisted customers with account setup, billing issues, and technical troubleshooting
- Resolved customer complaints and escalated issues to the appropriate department
- Maintained and updated customer information in company database
- Collaborated with other departments to improve customer service processes
Receptionist
USA Dental
01.2017 - 05.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Customer Service Representative
iQor
06.2015 - 05.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Set up and activated customer accounts
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Educated customers on special pricing opportunities and company offerings
- Developed strong customer relationships to encourage repeat business
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
High School Diploma -
Seagull Highschool
Fort Lauderdale, FL06.2015
Skills
- Strong communication skills
- Excellent problem-solving and troubleshooting abilities
- Strong multitasking and time management skills
- Customer Support
- Attention to Detail
- Handling Customer Complaints
- Data Entry
- Calm and Professional Under Pressure
- Customer Follow-Up
- Document Filing
- Eligibility Determination
- Appointment Scheduling
- Group Instruction
Timeline
Insurance Agent
Molina Healthcare
04.2023 - Current
Support Services Representative
Seminole Hard Rock Casino
05.2017 - 11.2022
Receptionist
USA Dental
01.2017 - 05.2021
Customer Service Representative
iQor
06.2015 - 05.2017
High School Diploma -
Seagull Highschool