Ashley Oglesby
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Lead Server
Toca Madera
06.2022 - Current
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts
- Promoted daily specials strategically, driving additional revenue through targeted recommendations based on guest preferences
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests
- Implemented time management strategies to optimize efficiency during peak hours without compromising the quality of service provided to patrons
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business
- Assisted in training new servers, sharing best practices for excellent customer service
- Contributed positively to team morale through effective communication and cooperation with coworkers
Server
Summit Club - Discovery Land
05.2021 - Current
- Applied comprehensive knowledge of all food and beverage items to provide the exceptional experience for all members and exceeding expectations
- Increased sales significantly by upselling higher-end products such as champagne, wine and chef specials to members
- Carried out complete opening, closing and shift change duties to keep the clubhouse working efficiently and teams ready to meet members needs
- Built solid rapport with all members - VIPs Included - to Summit Club 5-Star standards and guidelines
- Followed strict uniform and grooming expectations per Summit Club guidelines
Model Food Server
La Cave - Wynn
08.2021 - 06.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Increased sales significantly by upselling higher-end products to customers
- Cultivated warm relationships with regular customers
- Followed strict model appearance expectations and uniform guidelines
General Manager
Tailgate Social - Clique Hospitality
09.2020 - 05.2021
- Led and directed team members on effective methods, operations and procedures
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
- Skillfully interacted with external vendors to obtain best quality in pricing and product
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations
Assistant General Manager
Searsucker - Hakkasan Group
08.2016 - 03.2020
- Mentored and motivated team members to achieve challenging business goals
- Maintain and manage inventory for all front of house product and input monthly
- Control operational costs and identify measures to eliminate waste
- Oversee front of house personnel to maintain adequate staffing and minimize overtime
- Developed and maintained positive working relationships with others to reach business goals
- Implemented policies and SOPs that will maintain future restaurant operations
Special Event Sales and Event Coordinator
Hakkasan Group
08.2015 - 08.2016
- Responsibilities encompassed: strategically seeking new contacts while maintaining excellent working relationships with all hotel and industry organizations, promotional contacts, event and booking representatives; and remaining current of industry trends and local market changes best serving both current and potential venues
- Established and maintained relationships with industry professionals and key strategic partners for maximum venue usage and exposure; represented facility at trade shows and community events when required
- Researched and developed new programming and package offerings, and ensured successful achievement of departments short and long term goals and objectives.
- Assisted in compiling on-going sales activity and revenue reports for management team
Education
Hospitality and Hotel Management
College of Southern Nevada
Las Vegas, NVTimeline
Lead Server
Toca Madera
06.2022 - Current
Model Food Server
La Cave - Wynn
08.2021 - 06.2022
Server
Summit Club - Discovery Land
05.2021 - Current
General Manager
Tailgate Social - Clique Hospitality
09.2020 - 05.2021
Assistant General Manager
Searsucker - Hakkasan Group
08.2016 - 03.2020
Special Event Sales and Event Coordinator
Hakkasan Group
08.2015 - 08.2016
Hospitality and Hotel Management
College of Southern Nevada
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