Ashley L. Flaherty
Bethany,WV
Summary
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
24
24
years of professional experience
Work History
Youth Mentoring Network Coordinator
Youth Services System, Inc.
06.2023 - Current
- Enhanced youth engagement by developing and implementing interactive programs focused on personal growth and community involvement.
- Collaborated with local organizations to create partnership opportunities, resulting in diversified program offerings for mentors and mentees.
- Enhanced mentor recruitment process by utilizing various promotional tools such as presentations, networking opportunities, community outreach events, and social media.
- Increased match satisfaction by developing and maintaining relationships with mentors and mentees.
- Conducted thorough program assessments, applicant interviews, and home evaluations in order to provide tailored recommendations for individualized case plans.
- Increased access to resources by connecting clients to appropriate financial, housing, medical, and educational services.
- Educated new mentors on identifying signs of abuse or neglect, promoting a culture of vigilance within youth mentoring program.
- Enhanced attendee experience by meticulously planning and executing bimonthly mentoring sponsored events.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
Life Skills Specialist
Youth Services System, Inc.
12.2022 - 06.2023
- Enhanced youth life skills by developing and implementing comprehensive lesson plans tailored to individual needs.
- Boosted students' confidence and independence through one-on-one mentoring sessions addressing personal challenges.
- Promoted a positive learning environment by establishing clear expectations and fostering open communication with clients and staff.
- Increased student engagement in the learning process through hands-on activities and real-world applications of concepts.
- Evaluated student progress regularly through assessments, adjusting instruction as needed based on data-driven decisions.
- Helped clients to identify challenges and set goals.
- Supported students with diverse learning needs by utilizing differentiated instruction techniques catering to unique strengths and challenges.
- Participated in professional development opportunities to stay current on best practices in life skills education, integrating new strategies into the curriculum as needed.
- Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
Cashier and Appliances Sales Associate
The Home Depot
03.2022 - 12.2022
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Supervised and guided new employees on programming and reference service and responded quickly to questions, which improved understanding of job responsibilities.
- Critically monitored customer service operations to assess agent performance and provide evaluations and feedback.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Answered patrons' questions via library's online chat reference service to assist with broad variety of research topics.
- Drove expansion of library collections and programs in response to student and faculty needs and special requests.
- Set schedules for student workers and monitored activities.
Collection Development Supervisor
Columbus Metropolitan Library
01.2006 - 01.2015
- High profile position at nationally ranked library with areputation for unbeatable customer service and emphasis on community partnerships.
- Coordinator of significant collection development initiatives, including order over 7,000 new collection additions.
- Implemented programs for children including storytimes, class visits, and puppet shows.
- Customer service including proactive reference, readers advisory, and merchandising.
- Improved material processes, including programming kits, division layout, security procedures, and overseeing event's calendar.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and collection data.
- Composed documents according to precise specifications, including final reports, collection analysis, programming, documentation, and reader's advisory training materials.
- Worked with Marketing, Facilities, Property Management, and Corporations to coordinate large scale events, including Summer Reading Kickoff, with 3,000 customers, 25 performers, attractions, and sponsors.
- Supervised collection assistants and trained staff, including reader's advisory, literature workshops, and children's services orientation.
Teen Services Manager
Columbus Metropolitan Library
08.2000 - 12.2005
- Developed teen collection, programming, and web content for library's teen web page.
- Coordinated Teen Summer Reading program, including Teen Idol competition for 20 libraries, recruitment and supervision of Main Library's 40 teen volunteers.
- Supervised two Library Assistants, one Summer Reading assistant.
- Served as Collection Development Coach, supervised staff's collection development areas; developed and implemented staff collection training; chaired monthly staff collection meetings.
- Acted as Librarian in Charge in absence of division manager; oversaw staff schedule and approved vacation requests.
- Developed Teen Orientation and acted as mentor for new library staff.
- Supported customers and team members with reference and reader's advisory inquiries; assisted customers with reference transactions, issues and complaints.
- Teen Services Committee Chair 2000-2004.
Education
Master of Science - Library Science
University of Pittsburgh
Pittsburgh, PABachelor of Arts - English (Major), History (Minor)
West Liberty University
West Liberty, WVSkills
- Public Speaking and Presentation
- Coordinating Events
- Program Publicity
- Effective networking
- Volunteer Management
- Recruitment Strategies
- Community Outreach Experience
- Eligibility Determination
- Organizational Skills
- Life Skills Training
- Customer Service and Engagement
Timeline
Youth Mentoring Network Coordinator
Youth Services System, Inc.
06.2023 - Current
Life Skills Specialist
Youth Services System, Inc.
12.2022 - 06.2023
Cashier and Appliances Sales Associate
The Home Depot
03.2022 - 12.2022
Collection Development Supervisor
Columbus Metropolitan Library
01.2006 - 01.2015
Teen Services Manager
Columbus Metropolitan Library
08.2000 - 12.2005
Master of Science - Library Science
University of Pittsburgh
Bachelor of Arts - English (Major), History (Minor)
West Liberty University
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