Ashley L Spinks

• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.

• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
• Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
• Increased customer satisfaction by addressing and resolving complex issues effectively.
• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
• Contributed to positive team culture, driving motivation and productivity among peers.
• Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Kept projects on schedule by managing deadlines and adjusting workflows.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Created job files for each project and maintained current data in each file.
• Maintained database and spreadsheets with accurate inventory and status.
• Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.

• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Maintained sufficient number of units market-ready at all times.
• Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
• Maximized rental income while minimizing expenses through effective planning and control.
• Maintained average 98% occupancy throughout 16 months, and under .05% delinquency.
• Scheduled renovations with Asset Manager and Senior Management.
• Completed REAC inspection.

• Managed operations of new lease-up, stabilized community within 8 month of opening.
• Monitored timely receipt and reconciliation of rent collections.
• Introduced prospective tenants to types of apartment homes available and performed tours of premises, during and after construction.
• Maintained 95% occupancy as well and 0% delinquent.

• Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
• Oversaw 9-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
• Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Increased office organization by creating filing systems and managing confidential information carefully.

• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Developed and executed plan to achieve and maintain 98% or better rate of occupancy.
• Maintained current contract files as prescribed by company contract policies and procedures.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Communicated effectively with owners, residents and on-site associates.
• Trained and motivated leasing staff during bi-monthly trainings.
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.

• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
• Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
• Effectively managed team of 4 employees, including maintenance and activities personnel.
• Received and processed resident payments, and updated system accounts with latest information.

• Collected rental payments from residents and kept meticulous records of delinquent accounts.
• Evaluated property conditions and recommended improvements.
• Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
• Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
• Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.

(Property Sold)

• Oversaw-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.

• Maintained operational facilities attractive to potential resident by organizing regular maintenance, major repairs and capital improvement projects.
• Processed project change requests and performed coverage research to handle repair issues.
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
• Developed, reviewed and submitted property operating and capital budgets.
• Maximized rental income while minimizing expenses through effective planning and control.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
• Positive rent growth 3-4% after stabilization with minimial concessions. Average 4% increase on renewals.

Property Sold

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Trained team members in successful strategies to meet operational and sales targets.
• Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
• Handled customer service by dealing with complaints, organizing stock and answering customer questions.
• Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.