Ashley Lane
Lafayette,IN
Summary
Detail-oriented Administrative professional with a strong background in accounting and finance. Proficient in AR/AP, Microsoft Excel, and QuickBooks, delivering timely results while enhancing operational efficiency. Combines effective communication and multicultural awareness to support diverse teams and drive profitability.
Overview
25
25
years of professional experience
Work History
Guest Relations Manager
HearBest
Lafayette, IN
11.2024 - 06.2026
- Managed guest inquiries and resolved complaints with professionalism and empathy.
- Developed guest feedback channels to enhance service quality and satisfaction.
- Coordinated interdepartmental efforts to deliver seamless guest experiences and timely resolutions.
- Trained staff on customer service protocols and effective communication techniques.
- Managed daily operations to uphold quality standards and consistently meet customer expectations.
- Engaged with guests to assess satisfaction and proactively address concerns. to check on satisfaction and inquire about improvement suggestions.
- Developed strong relationships with clients through excellent customer service skills.
- Resolved customer complaints or answered customers' questions.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Welcomed visitors upon arrival and provided necessary information. warmly upon arrival at the office premises.
- Managed daily office operations and maintained organized filing systems.
- Coordinated and managed daily administrative operations of the office.
- Maintained inventory of office supplies and ordered necessary materials promptly.
- Answered incoming calls in a professional manner and directed callers to appropriate personnel.
- Organized and maintained filing systems, including electronic databases and records.
- Scheduled appointments and managed patient flow in busy clinic environment.
- Maintained records of patient visits and test results.
- Educated patients on proper hearing aid usage and maintenance procedures.
- Managed appointment schedules to ensure timely follow-up consultations.
- Performed maintenance and repairs on hearing aids, cochlear implants, and other auditory equipment.
- Processed invoices on a timely basis according to established procedures.
- Created a comfortable atmosphere for patients during testing procedures by talking with them about their experiences.
Property/Accounts Manager
Sugarhill Corporation
West Lafayette, IN
01.2001 - 10.2024
- I have gained extensive knowledge of the property management industry and offer a unique and well-rounded combination of skills developed from the diverse work experiences I have had here at Sugarhill Corporation. Through this company I have experienced all aspects of office work, customer service, accounts receivable/payable, leasing, marketing, and managerial. Along with my natural aptitude for organization and passion for learning different skills and trades I have become highly proficient in effectively prioritizing a broad range of responsibilities and delivering flawless executions with outstanding results.
- Oversaw management of nearly 150 properties, ensuring tenant satisfaction and operational efficiency.
- Introduced and monitored effective pre-leasing and lease renewal programs.
- Carefully screened applicants for tenancy.
- Delivered emergency 24-hour on-call service for any tenant issues.
- Managed a wide variety of customer service and administrative tasks to resolve issues quickly and efficiently.
- Developed clear processes and procedures to efficiently address and resolve inquiries.
- Communicated effectively with owners, residents and on-site associates.
- Managed and responded to all correspondence and inquiries from customers and vendors.
- Supervised the cleaning, maintenance and care of building and grounds. Inspected facility and grounds and picked up any trash.
- Coordinated scheduling of subcontractors for maintenance and cleaning during college turnover periods.
- Utilized ADP payroll systems to ensure accurate and timely processing of payroll.
- Established App-folio property management system, enhancing financial productivity by 30% through streamlined processes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained a sufficient Number of units so that they were market-ready at all times.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
- Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
- Compiled quarterly budget reports, financial spreadsheets and organizational charts to improve office organization.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
- Established a QuickBooks accounting system to reflect accurate financial records.
- Maintained original leases and renewals for the management office.
- Scanned documentation and entered into database.
- Developed and rolled out new policies.
- Executed targeted marketing strategies, achieving 12% growth in customer base through increased engagement.
- Initiated market research studies and analyzed findings.
- Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
- Analyzed business developments and monitored market trends.
- Defined and tracked campaign effectiveness and adjusted strategies accordingly.
- Implemented campaigns for email, online advertising, search engines and direct mail.
- Coordinated and participated in promotional activities and trade shows.
- Frequently used Microsoft word processing, spreadsheet, database and presentation software.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained constant balance of property petty cash account.
- Entered financial data into the company accounting database.
Temporary Leasing Consultant
Consolidated Property Management
04.2015 - 06.2015
- Revamped and reorganized leasing office to streamline operations during transition to new Leasing Manager.
- Improved filing system by making it color coded by property and alphabetized by tenant.
- Establishing step by step checklists for certain duties or processes, like moving in or out tenants, and what to include in each property file.
- Implemented contingency plan to ensure that everything runs smoothly in case of emergency.
- Created protocol for addressing tenant concerns, enhancing tenant-landlord relations and minimizing negative feedback.
- Introduced a communications protocol by establishing a mutually agreeable method of communication and specified turn around time.
- Compiled a comprehensive list of daily contacts, including vendors, maintenance personnel, and property owners for efficient communication.
- Updated daily and monthly reports on availability, leasing status, and individual owner to improve communication and reporting efficiency.
Office Administrator
Rightsteps Child Development Center
05.2014 - 01.2015
- Managed accounts for 75+ families, ensuring accurate billing and timely communication.
- Maintained strong relationships with families through daily communication, fostering a supportive customer base.
- Used organizational skills extensively to revamp and optimize function of front office.
- Generated CCDF financial deposits and generated pertaining reports.
- Successfully completed CPR certification.
- Acquired significant knowledge for Paths to Equality licensing expectations through multiple training and conferences.
- Completed all training hours to assist in classrooms of all ages by attending meetings, trainings, and conferences.
- Utilized Oncare internet program for administrative tasks.
- Understood CACFP and IStar paperwork requirements.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Supported and participated with Center Director with daily operational functions.
- Prepared accurate financial statements at end of the quarter.
- Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Managed office supplies, vendors, organization and upkeep.
- Handled incoming and outgoing calls, documenting messages accurately.
- Processed accounts receivable and accounts payable.
- Performed accounts receivable duties including invoicing, researching charge-backs, discrepancies and reconciliations.
- Frequently used word processing, spreadsheet, database and presentation software.
- Developed and maintained an internal client filing system.
- Added new material to file records and created new records.
- Obtained scanned records and uploaded them into the database.
- Compiled quarterly budget reports and financial spreadsheets, enhancing office organization and efficiency with Excel.
- Instructed small groups of students in basic concepts such as the alphabet, shapes and color recognition.
- Identified warning signs of emotional or developmental problems and reported to parents.
- Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
- Kept classrooms clean by sterilizing and disinfecting toys and surfaces.
- Tracked student head count and maintained attendance records.
- Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.
- Promoted good behavior by using the positive reinforcement method.
- Promoted language development skills through reading and storytelling.
- Organized small groups of children while transitioning to and from outdoor play.
- Communicated regularly with parents about daily activities and behaviors.
- Interacted with children individually to foster positive relationships.
Education
Business Accounting and Finance - Business Management, Accounts payable/Receivable
Ivy Tech
Lafayette, IN05-2006
High School Diploma -
Lafayette Jefferson High School
Lafayette, IN05-2003
Skills
- Guest management
- Guest service
- Property management
- Account management
- Accounts management
- Organizational management
- Data entry skills
- Record management
- Data gathering
- Multitasking ability
- Adaptable
- Effective communication
- Dependability
Timeline
Guest Relations Manager
HearBest
11.2024 - 06.2026
Temporary Leasing Consultant
Consolidated Property Management
04.2015 - 06.2015
Office Administrator
Rightsteps Child Development Center
05.2014 - 01.2015
Property/Accounts Manager
Sugarhill Corporation
01.2001 - 10.2024
Business Accounting and Finance - Business Management, Accounts payable/Receivable
Ivy Tech
High School Diploma -
Lafayette Jefferson High School