Ashley Lopez
Clifton,NJ
Summary
Efficient customer service professional with 4+ years of experience in call centers and hospitality service. Adept at handling 50+ calls on a daily basis while consistently resolving client issues smoothly and quickly. Fluent in both English and Spanish, and able to provide clear customer service in both languages. Enthusiatic about joining a dedicated team that contributes to the mission of poviding excellent customer service and problem-solving expertise to a growing company.
Overview
7
7
years of professional experience
Work History
Senior Call Center Representative
Ifc Solutions
linden , NJ
01.2020 - Current
- Maintained a steady track record of delivering top-notch customer service to around 95 clients on a daily basis, resulting in an impressive first-call resolution rate of 90%.
- Achieved consistent success in surpassing monthly sales targets through proactive identification and recommendation of pertinent products and services.
- Demonstrated remarkable problem-solving skills in managing intricate customer inquiries and resolving complaints, resulting in a formal commendation.
- Collaborated with the team on various training initiatives to consistently enhance product knowledge and customer service skills.
Remote Administrative Assistant
Hallak Cleaners
Hackensack, NJ
08.2019 - 01.2021
- Rendered remote administrative support to the customer service department while performing duties like data entry, documentation, and file management.
- Demonstrated strong organizational skills, maintaining a 98% accuracy rate in customer records and account information.
- Collaborated with remote customer service team to identify and implement process improvements, resulting in a 15% increase in overall operational efficiency.
- Composed various types of written communication, including letters, memos, reports, emails, and presentations in accordance with management's requirements.
Customer Service Support Agent
Palacio Infantil
Passaic , NJ
12.2017 - 08.2019
- Accurately recorded customer orders on a proprietary system, demonstrating exceptional organizational skills and promptly informed customers of their order numbers and estimated delivery dates.
- Mastered full spectrum of company products and services, resulting in the ability to offer fundamental technical support to customers on various items while consistently achieving a 90% success rate in resolving issues.
- Answered incoming customer inquiries in Spanish and English, providing accurate information and solutions as well as translating documents and provide interpretation services.
Education
Nursing
Montclair State University
Montclair, NJSkills
- Customer service
- Problem solving
- Communication
- Organizational skills
Timeline
Senior Call Center Representative
Ifc Solutions
01.2020 - Current
Remote Administrative Assistant
Hallak Cleaners
08.2019 - 01.2021
Customer Service Support Agent
Palacio Infantil
12.2017 - 08.2019
Nursing
Montclair State University