ASHLEY LUNSFORD
Porter,TX
Summary
Dynamic leader in service delivery management with a proven record in incident management and vendor procurement. Spearheaded the development of standard operating procedures using Lean Six Sigma methodologies, resulting in enhanced operational efficiency. Expertly managed service operations, ensuring compliance with SLAs and optimal performance across teams.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Sr. Service Delivery Manager
DESIGNA ACCESS CORPORATION
Houston, TX
01.2024 - Current
- Promoted to Senior Manager in June 2026, managing all service coordinators reporting directly.
- Led daily operations for parking access control service delivery, ensuring accountability for planning and customer satisfaction.
- Established KPIs and conducted weekly ticket performance reviews to enhance accountability and improve service delivery using Jira and SimPRO reporting.
- Oversaw incident lifecycle in Jira, ensuring accurate tracking, documentation, closure, and billing of client tickets.
- Developed and documented standard operating procedures for service department and account management, enhancing operational efficiency through Lean Six Sigma methodologies.
- Executed dynamic scheduling and dispatch based on real-time updates, ensuring adherence to service level agreements and minimizing service downtime.
- Managed vendor ordering and procurement through SimPRO and QuickBooks, overseeing material pricing and inventory availability.
- Coordinated shipping and receiving operations with warehouse using QuickBooks, managing invoicing and aged invoice resolution for $11.3 million revenue.
Project Coordinator
IE SMART SYSTEMS | TradeStar
Houston, TX
01.2022 - 02.2023
- Led end-to-end delivery of multiple concurrent low-voltage and smart building projects, owning scheduling, procurement, and deliverables from kickoff to closeout
- Coordinated vendor ordering, procurement, and inventory management; negotiated pricing, managed lead times, and tracked POs in QuickBooks/Simpro
- Executed scheduling adjustments based on real-time vendor/client updates to ensure SLA compliance
- Managed project financials including timelines, budgets, forecasts, and cost control; prepared invoices and resolved aged payments
- Implemented low-voltage systems in various projects
Project Coordinator
MCA COMMUNICATIONS
Houston, TX
07.2021 - 08.2021
- Coordinated low-voltage communications projects, overseeing inventory workflows and ensuring efficient material distribution across job sites
- Managed incident lifecycle – intake, triage, prioritization, escalation, resolution, and closure – in ticketing systems, ensuring SLA compliance and timely issue resolution
- Managed vendor and supplier communications to obtain real-time updates on material pricing, orders, and lead times
- Prepared and maintained project documentation, invoicing records, and inventory reports to support project tracking and accountability
- Supported operational coordination between warehouse, field technicians, and project management to ensure timely completion
- Low-Voltage Communications & IT Infrastructure
QA Auditor / Manufacturing Supply Chain Associate — Former HP Employee
HEWLETT PACKARD
Houston, TX
12.2011 - 10.2014
- Audited materials and builds for quality assurance, ensuring compliance with customer order expectations.
- Conducted testing of high-end enterprise servers and assembled components to meet production specifications.
- Led production area on second shift, operating machinery and ensuring adherence to quality assurance standards.
- Identified undocumented opportunities for process improvement in manufacturing workflows, enhancing operational efficiency.
- Mentored lower-level operators and compiled production data, enabling informed decision-making for supervisors.
- Provided diagnostic troubleshooting and prototyping support for both mature and new products.
Education
High School Diploma -
New Caney High School
New Caney, TX05-2005
Skills
- Service delivery management
- Incident management
- SLA and KPI oversight
- Jira and SimPRO administration
- QuickBooks invoicing and inventory
- Dynamic scheduling
- Vendor procurement
- SOP development
- Lean Six Sigma
- Operations management
- Field service IT management
- Root cause analysis
- Supply chain coordination
- Inventory management
- Logistics management
- Timekeeping and workforce coordination
- Microsoft Office Suite proficiency
Personal Information
- Title: Sr. Service Delivery Manager | Operations Manager | Former HP Employee (2011-2014)
- ID Number: 7747/1783559
Certification
- Lean Six Sigma: Green Belt Fundamentals – Alison – CPD Certified – 20 Aug 2026 – ID: 7747/1783559 – Verification: alison.com/verify/658f5c361e, Forklift Certification – CERTUS – 12/18/2025 – Material handling and warehouse operations, OSHA 10-Hour Construction – ClickSafety / IACET – 06/28/2021 – Serial No: 1210012197 – 1.00 IACET CEUs, IT Management – Software and Database – Alison (2020)
Timeline
Sr. Service Delivery Manager
DESIGNA ACCESS CORPORATION
01.2024 - Current
Project Coordinator
IE SMART SYSTEMS | TradeStar
01.2022 - 02.2023
Project Coordinator
MCA COMMUNICATIONS
07.2021 - 08.2021
QA Auditor / Manufacturing Supply Chain Associate — Former HP Employee
HEWLETT PACKARD
12.2011 - 10.2014
High School Diploma -
New Caney High School