Summary
Overview
Work History
Education
Skills
Timeline
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ASHLEY M. ELLIS

Mansfield,Georgia

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Bank Of Madison
02.2020 - Current
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required
  • Provided training to new customer service representatives, ensuring high standards of service
  • Organized and participated in community outreach programs, increasing bank visibility and customer base
  • Coordinated with other departments to address and solve complex customer issues
  • Managed high volume of inbound calls, ensuring prompt and professional customer service
  • Bolstered client trust with thorough explanations of account features and benefits
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience
  • Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary
  • Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented
  • Developed strong relationships with clients through personalized service, building trust and loyalty with the bank
  • Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers
  • Identified opportunities for cross-selling bank products, contributing to business growth

Human Resources/Administrative Assistant

Abacus Corporation
03.2010 - 05.2016
  • Screened all applicants based on qualifications and background to meet and exceed rigorous standards
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs
  • Verified applicant references and employment details
  • Analyzed client-established job requirements and descriptions, leveraged appropriate sourcing methods and selected potential candidates based on qualification criteria
  • Converted employee status from temporary to permanent
  • Coordinated drug testing and compiled results
  • Set, enforced and explained HR policies to team members to cultivate a compliant and satisfied workforce
  • Created and completed personnel action forms for all hires, terminations, title changes and terminations
  • Maintained thorough understanding and knowledge of current hiring practices, recruitment strategies and staffing industry trends
  • Managed weekly and monthly payroll processing using AS400
  • Input wage increases and garnishments
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates
  • Responded to employee questions and requests for information in timely and knowledgeable fashion
  • Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce documents
  • Completed detailed background checks using investigation skills, courthouse research and databases such as Lexis Nexis and Justifacts
  • Verified vendor accounts by reconciling monthly statements and related transactions
  • Handled unemployment claims including telephone and in-person hearings
  • Adjusted employee tax status along with information regarding withholding
  • Processed employee withholding and I-9 forms and managed benefits and leave time
  • Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.

Assistant Head Teller/Customer Service Representative

The First State Bank
10.2007 - 11.2009
  • Resolved issues with deposits and transaction items
  • Coordinated scheduling for teller staff to ensure adequate coverage during peak hours, optimizing efficiency within the branch
  • Checked amount details and fraud markers for transaction papers such as checks and money orders
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
  • Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction
  • Mentored and peer-coached new talent
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Processed quarterly vault and ATM audits with zero error rate
  • Completed weekly and monthly main cash vault counts
  • Ordered and verified all supply orders
  • Assisted branch manager by completing employee reviews quarterly
  • Maintained knowledge and understanding of compliance policies, risk management and loss prevention

First Assistant Store Manager

McDonalds Corporation
06.2000 - 10.2007
  • Completed supply orders, uniform and shoe orders
  • Completed weekly and monthly scheduling
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Conducted inventory counts by adding each item in stock and documenting in a telson system
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day
  • Controlled labor hours and inventory costs through hands-on management and proactive changes
  • Reviewed and approved employee schedules and timesheets
  • Oversaw training of more than 30 team members.

Education

High School Diploma -

Henry County High School
McDonough, GA
05.2003

Skills

  • Detail Oriented
  • MS Office Proficient
  • Human Resources Policies
  • AS400
  • Payroll processing
  • Problem-solving abilities
  • Critical Thinking
  • Customer Relations
  • Data Entry
  • Administrative Support
  • Multi-line Phone Proficiency
  • Customer and Client Relations
  • Staff Management
  • Recruiting

Timeline

Customer Service Representative

Bank Of Madison
02.2020 - Current

Human Resources/Administrative Assistant

Abacus Corporation
03.2010 - 05.2016

Assistant Head Teller/Customer Service Representative

The First State Bank
10.2007 - 11.2009

First Assistant Store Manager

McDonalds Corporation
06.2000 - 10.2007

High School Diploma -

Henry County High School

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ASHLEY M. ELLIS