Summary
Overview
Work History
Education
Skills
Timeline
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Ashley M. Garcia Ayala

Reseda,CA

Summary

Highly personable and skilled in customer service, with background as Host and Hostess in restaurant, lounge, and coffee shop settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.

Overview

5
5
years of professional experience

Work History

Cashier/Cook

Itty Bitty Cafe
Canoga Park, CA
09.2019 - 11.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Checked completed orders for correct quantity and quality.

Restaurant Hostess

Outback Steakhouse
Northridge, CA
08.2023 - 02.2024
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Upsold appetizers, drinks, desserts. when appropriate.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.

Secretary

Queen's Lawnmower Inc.
Reseda, CA
12.2019 - 06.2020
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Ordered office supplies to purchase items and maintain appropriate levels.

Education

High School Diploma -

Calburke Highschool
Panorama City, CA
10-2018

Skills

  • ID Verification
  • Cash Register Operation
  • Customer Assistance
  • Payment Collection
  • Customer Service
  • POS Systems
  • Organizational abilities
  • Order Taking
  • Credit and cash transactions
  • Cash Handling
  • High-volume dining
  • Table setting arrangements
  • Reservation coordination
  • Menu Memorization

Timeline

Restaurant Hostess

Outback Steakhouse
08.2023 - 02.2024

Secretary

Queen's Lawnmower Inc.
12.2019 - 06.2020

Cashier/Cook

Itty Bitty Cafe
09.2019 - 11.2024

High School Diploma -

Calburke Highschool

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Ashley M. Garcia Ayala