Ashley M. Lowe
Kissimmee
Summary
Results-driven individual focused on achieving team objectives through hard work and exceptional organizational skills. Demonstrated capacity to inspire and motivate peers while maintaining a keen eye for detail in all tasks.
Overview
14
14
years of professional experience
Work History
Crew Scheduler II
Spirit Airlines Inc.
Orlando
09.2024 - 11.2025
- Coordinated crew schedules to optimize timely aircraft operations and minimize delays.
- Managed staffing levels to align with operational demands and uphold safety standards.
- Communicated schedule changes to crew members promptly, ensuring awareness and compliance.
- Reviewed regulatory compliance for crew duty limits and rest requirements.
Customer Support Representative
JetBlue Airlines
Orlando
11.2021 - 09.2024
- Resolved customer questions and issues by gathering data, analyzing needs, evaluating resolutions, and implementing effective solutions.
- Documented customer interactions in computer system while collaborating with billing and technical support to enhance customer service experience.
- Managed customer travel reservations and coordinated itinerary assistance to ensure seamless travel experiences.
Nutrition Associate
Advent Health Orlando
Orlando
02.2023 - 04.2024
- Liaised between kitchen, serving staff, and patients to ensure clear communication and enhance service delivery.
- Strictly adhered to food safety guidelines while handling and transporting food items to maintain quality standards.
- Coordinated patient order deliveries to ensure prompt and accurate service.
Customer Service Representative
Kforce
Orlando
02.2021 - 10.2021
- Managed over 70 customer calls per day with a positive attitude and focused on customer satisfaction.
- Managed steady influx of customer calls, ensuring minimal wait times for enhanced customer experience.
- Followed company policies while executing over 30 scripts to meet call-time and quality standards consistently.
Airline Customer Service Agent
Swissport Sausa
Orlando
09.2018 - 02.2021
- Executed check-in procedures for domestic and international flights, ensuring timely processing and customer satisfaction.
- Facilitated ticketing, seating, and baggage handling for customers, enhancing overall travel experience.
- Ensured compliance with safety regulations and airline policies at all times.
- Collaborated with ground crew on arrival and departure procedures, ensuring smooth operations and adherence to schedules.
Food Server/Housekeeper
The Hilton Garden Inn
Orlando
06.2011 - 07.2019
- Single-handedly managed and serviced the highest quality dinner service at least 4 times a week.
- Delivered food to guests during breakfast, dinner, and high-volume room service, ensuring timely and accurate service.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 15%.
- Finalized end-of-shift paperwork and secured cash deposits each night, maintaining financial accountability.
- Responded to guest requests for housekeeping services, enhancing guest satisfaction through prompt and attentive support.
- Maintained cleanliness of guest rooms and common areas to high standards.
- Utilized cleaning chemicals and equipment according to safety guidelines.
Gifting Administrator
Vacation Village Resorts
Kissimmee
05.2017 - 07.2018
- Handled large amounts of cash daily.
- Conducted guest tours and presented park tickets and package gifts.
- Completed twelve reports in Excel and Word daily.
Education
Associate of Arts -
Valencia College
Orlando, FL08-2018
Associate of Science - Crime Scene Technology
Keiser University
Orlando, FL08-2013
Skills
- Travel bookings
- Customer service
- Friendly service mentality
- Payment processing
- Sabre Interact system
- Training & Development
- Flexible & Adaptable
- Cash handling
- Crew scheduling
- Attention to detail
- Housekeeping
Timeline
Crew Scheduler II
Spirit Airlines Inc.
09.2024 - 11.2025
Nutrition Associate
Advent Health Orlando
02.2023 - 04.2024
Customer Support Representative
JetBlue Airlines
11.2021 - 09.2024
Customer Service Representative
Kforce
02.2021 - 10.2021
Airline Customer Service Agent
Swissport Sausa
09.2018 - 02.2021
Gifting Administrator
Vacation Village Resorts
05.2017 - 07.2018
Food Server/Housekeeper
The Hilton Garden Inn
06.2011 - 07.2019
Associate of Arts -
Valencia College
Associate of Science - Crime Scene Technology
Keiser University