Ashley M. Lykins
Mason,OH
Summary
Individual with strong interpersonal and organizational skills. Highly detailed with ability to multi-task, meet multiple deadlines, and monthly goals. Interested in account management position offering superior detail-oriented skills and professionalism.
Overview
18
18
years of professional experience
Work History
Account Manager
Medical Solutions
Cincinnati, OH
01.2022 - 09.2024
- Manager accounts at facilities throughout the country
- Build/create relationships with different points of contacts within the facilities
- Communicate with Presidents, Vice Presidents, CEO, CNO, Human resources managers, Unit Managers at each facility
- Create jobs for upcoming needs within different units: Nursing and Allied
- Confirm job details and desired rates for each position
- Review each resume/profile for each clinician that's submitted to reach job to ensure the clinician matches the job requirements
- Send resumes/profiles that meet the needs for the job to the correct manager
- Schedule interviews between manager and clinician via phone call, zoom, or teams
- Review and send client work orders to correct correspondent for approval/signature once clinician accepts job offer
- Assist with onboarding/compliance items for each clinician to meet deadline for file due date
- Confirm and send first day instructions to recruiters
- Complete daily phone calls and log each call with details of each conversation with different points of contact within the facility
- Discuss exclusive opportunities with facilities to work with Medical Solutions and affiliate agencies on panels
- Complete weekly and daily reports
- Review weekly timesheet report for each clinician and reach out to points of contact for approval or discrepancies if needed
- Review and resolve billing issues
- Meet monthly goals.
Facility Services Manager
City Wide Maintenance
Cincinnati, OH
02.2018 - 01.2022
- Manage janitorial territory accounts
- Handle any customer request and issues
- Maintain supply inventory in accounts
- Input and maintains accounts by meeting with contacts in each facility
- Liaison between cleaning crews and contacts in the facility
- Work with individual crews in each facility
- Manage small and large additional jobs
- Meet monthly sales goals
- Follow up on delinquent customer accounts for payment
- Start new accounts with crews and night managers
- Work with night management team and communicate efficiency
- Route out daily routes for night management team
- Input monthly invoices
- Manage excel spreadsheet
- Quote extra service jobs
- Schedule and manage building projects.
Branch Administrator
Dickinson Fleet Services
Sharonville, OH
06.2014 - 02.2018
- Prepare and approve weekly payroll for all shop technicians
- Invoicing for shop, customer orders, and corporate office
- Bill out customer orders when repairs are completed
- Assist Manager with daily operations
- New Hire paperwork for new employees
- Update employee paperwork when needed
- Assist customer with any questions regarding an invoice
- Receive in parts to specific repairs in shop
- Rebill incorrect invoices
- Collect customer payment when repairs are completed
- Enroll new vendors or customer into system
- Reconcile credit card charges from company credit card
- Call parts vendors for any disputes on invoices
- Help technicians with HR forms they need changed or have questions about
- Update customer on repairs
- Organize and manage monthly safety meetings for shop
- Assist in monthly inventory
- Call customers with overdue or unpaid balances on invoices from previous repairs
- Order office supplies
- Mail out customer invoices
- Answer phones.
Administrative Assistant
Schwartz Laboratories
Silverton, OH
03.2013 - 01.2014
- Answer phone calls using switch board
- Batch Daily Yahoo Report
- Check voicemail
- Assist in pulling online orders
- Place phone orders for customers
- Assist customers with products.
Administrative Assistant
Jake Sweeney Body Shop
Springdale, OH
01.2012 - 03.2013
- Answer phone calls
- Write up repair orders
- Batch money taken in from the day prior
- Collect payments when repair is completed
- Add parts to repair order when they arrived and label parts
- Order office supplies.
Medical Receptionist
Wellington Orthopedic and Sports Medicine
Blue Ash, OH
02.2008 - 01.2012
- Answer and direct phone calls
- Check faxes
- Scan/file medical records
- Schedule follow up appointments
- Verify/Update patient information
- Order office supplies
- Assist with any outside work events.
Assistant Manager
SchoolBelles School Uniforms
Blue Ash, OH
09.2006 - 02.2008
- Open and Close store
- Assist customers with purchases
- Answer phone calls
- Count Inventory of merchandise
- Count deposit from the day before
- Take deposit to bank
- Check customers out.
Skills
- Strong PC Skills including Microsoft Outlook, Microsoft Word, Excel, and PowerPoint
- Customer Service
- Written and verbal communication skills
- Well organized and proficient with details
- Excellent interpersonal and team skills
- Able to adjust to changing situations quickly and efficiently
Timeline
Account Manager
Medical Solutions
01.2022 - 09.2024
Facility Services Manager
City Wide Maintenance
02.2018 - 01.2022
Branch Administrator
Dickinson Fleet Services
06.2014 - 02.2018
Administrative Assistant
Schwartz Laboratories
03.2013 - 01.2014
Administrative Assistant
Jake Sweeney Body Shop
01.2012 - 03.2013
Medical Receptionist
Wellington Orthopedic and Sports Medicine
02.2008 - 01.2012
Assistant Manager
SchoolBelles School Uniforms
09.2006 - 02.2008