Ashley M Rivera Hernandez
Camden,NJ
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
16
16
years of professional experience
Work History
Warehouse Worker
Amazon
Bordentown, NJ
11.2023 - 02.2024
- Followed established guidelines for picking orders accurately.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Recognized defective material and reported issues to management.
- Packed boxes and stock using organizational guidelines.
- Packaged items securely in boxes, bags or other containers before shipping.
- Verified accuracy of picked items against pick list or customer order.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Assisted in loading outgoing shipments onto delivery trucks and ensuring security of cargo loads.
- Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.
- Assembled cartons, crates and containers to prepare for shipping.
- Trained new employees regarding warehouse procedures and standards.
Driver
Uber And Lyft
Orlando, FL
02.2021 - 11.2023
- Delivered packages to customers in a timely and efficient manner.
- Greeted customers and provided assistance with luggage.
- Provided door-to-door service for passengers in a safe and courteous manner.
- Monitored traffic conditions to determine most efficient route.
- Ensured vehicle was clean and in proper working order before each shift.
- Provided information about local areas such as points of interest or current or upcoming events when requested by customers.
- Assisted disabled passengers entering or exiting vehicles as necessary.
- Delivered packages upon request when not transporting passengers.
- Received belongings from passengers and safely and securely stowed items and luggage.
- Offered riders information about local attractions and restaurants.
- Greeted passengers warmly and professionally and engaged in conversation.
Security Officer
Trinity Security Investigations
Oviedo, FL
03.2022 - 03.2023
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Guarded restricted areas to prevent unauthorized entry.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
Manager
Rainbow Shops
Camden, NJ
12.2016 - 06.2018
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Entered time and attendance logs in preparation for payroll.
- Maintained adequate staffing to meet objectives within budget.
- Minimized staff turnover through appropriate selection, orientation and training.
Customer Service Representative
Internal Revenue Service, IRS
Philadelphia, PA
11.2015 - 12.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Hotel Supervisor
Stay Bridge Suites
Mount Laurel, NJ
08.2011 - 01.2015
- Supervised and coordinated daily shift activities of hotel staff, including assigning tasks to team members.
- Enforced policies to ensure security of guests, staff and property.
- Provided training and guidance to new employees on proper job duties and responsibilities.
- Maintained accurate records of employee attendance, performance reviews and payroll information.
- Organized weekly meetings between department heads in order to discuss progress towards goals set forth by management.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Built and maintained productive relationships with employees.
- Oversaw recruiting, interviews and new employee hiring.
Commercial Janitorial Cleaner
Multitask Cleaning
Camden, NJ
02.2009 - 04.2014
- Reported any maintenance issues to supervisor promptly.
- Performed general cleaning duties including dusting furniture, wiping down counters, desks, tables, sweeping, vacuuming floors.
- Cleaned spills immediately when necessary according to established procedures.
- Sanitized restrooms with approved chemicals according to schedule.
- Followed safety protocols while operating machinery such as buffers or vacuums.
- Disinfected high-touch surfaces such as door handles and light switches on a regular basis.
- Provided assistance with special projects such as window washing or deep cleaning tasks.
- Swept and mopped floors, emptied trash receptacles, vacuumed carpets and upholstered furniture.
- Cleaned windows, walls, mirrors, restroom fixtures, and other surfaces using appropriate cleaning supplies.
- Transported trash to disposal areas in a timely manner.
- Collected trash from floors within hallways, bathrooms and work areas.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Front Line Cashier
Golden Corral Buffet and Grill
Audubon, NJ
08.2008 - 09.2009
- Greeted customers and answered questions in a courteous manner.
- Processed customer payments using cash, credit cards, and other payment methods.
- Operated cash registers to process sales transactions accurately.
- Performed opening and closing duties such as counting money in the register drawer.
- Provided excellent customer service by listening to customer inquiries and responding appropriately.
- Balanced the daily cash drawer by recording all transactions accurately.
- Maintained cleanliness of checkout area throughout shift.
- Followed established guidelines for issuing coupons, discounts, refunds.
Education
High School Diploma -
Woodrow Wilson High School
Camden, NJ06-2008
Skills
- Heavy Equipment Operation
- Order Preparation
- Warehouse Organization
- Warehouse Operations
- Loading and Unloading
- Self-Motivated and Disciplined
- Punctual and Dependable
- Problem-Solving
- Cleaning and Organizing
- Shipping and Receiving
- Quality Control
- Attention to Detail
- Pallet Jacks
References
References available upon request.
Timeline
Warehouse Worker
Amazon
11.2023 - 02.2024
Security Officer
Trinity Security Investigations
03.2022 - 03.2023
Driver
Uber And Lyft
02.2021 - 11.2023
Manager
Rainbow Shops
12.2016 - 06.2018
Customer Service Representative
Internal Revenue Service, IRS
11.2015 - 12.2016
Hotel Supervisor
Stay Bridge Suites
08.2011 - 01.2015
Commercial Janitorial Cleaner
Multitask Cleaning
02.2009 - 04.2014
Front Line Cashier
Golden Corral Buffet and Grill
08.2008 - 09.2009
High School Diploma -
Woodrow Wilson High School