Ashley M. Suastegui
North Bergen,NJ
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Senior Corporate Trainer
On My Way Marketing
New York City , NY
10.2019 - 12.2021
- Trained and mentored 10 new personnel hired to fulfill various roles.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities
- Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity
- Liaised between executives and entry-level workers, facilitating smooth communication
- Trained and mentored 25 new personnel hired to fulfill various roles
- Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives
- Directed hiring, training and performance evaluations for marketing and sales staff and supervised daily activities
- Facilitated training for associates through daily coaching and regular performance appraisals
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
- Assisted with new hire processing and existing training programs
- Built strong relationships with customers through positive attitude and attentive response
- Molded team and embraced change to adapt within dynamic market
- Managed and organized internal communication to hold staff accountable to priorities
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Organized new employee orientation schedules for new hires
- Assisted with on-boarding process of new hires
- Administered compensation, benefits and performance management systems and upper mobility
- Set up orientations and initial training for new employees
- Assigned work activities for staff related to employment, compensation, labor relations and employee relations
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations
- Recruited and screened qualified potential employees
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Designated as team lead at conventions to promote products and company branding.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
Teller/Lead Teller
Delgado Travel Agency Inc
7908 Roosevelt Ave, Jackson Heights, NY
06.2014 - 08.2018
- Organized, stocked and maintained teller window area.
- Maintained friendly and professional customer interactions.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Continued education on current banking products and services through Annual Anti-Money Laundering and County Terrorist Finance Seminar.
- Executed average of 160 transactions per day by transfers, payments, account transfers, delivery of letters and packages.
- Answered telephone inquiries on banking products including details transactions.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Foreign currency exchange such as: Euros, Mexican Pesos, Colombian pesos, lempiras, Soles, Yen, Sterling Pounds, etc.
- Maintained confidentiality of bank records and client information.
- Trained and directed 15 new hires during department orientations.
- Led and educated investment team on customer relationship management techniques.
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Created member account profiles on organization's online banking program.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Completed daily accounting task including tracking founds, preparing deposits and reconciling accounts.
- Maintained and processed invoices deposits and money logs.
- Accurately calculated deductions and processed transactions of 8 employees.
- Helped clients to see all options with transactions authorized and legal concerns related of high amount of money.
- Compiled general ledger entries daily with 100% accuracy.
- Implemented use of Lion to enter all transactions to analyze, evaluate and track daily incomes.
- Analyzed daily balance sheet accounts for office reporting.
- Maintained up-to-date knowledge permit, certificate and documents mandatory for government departments in any transaction required.
- Maintained cash drawer of $120,000.00 or more per shift.
Customer Service Clerk
ABC SuperStore Of Union City
Union City, New Jersey, United States
03.2011 - 06.2014
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Provided ongoing guest service, including giving fashion advice.
- Routinely answered customer questions regarding merchandise and pricing.
- Developed reputation as efficient service provider with high levels of accuracy.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
- Responded to customer requests for products, services and company information.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Coordinated smooth front office operations to effectively serve more than 80-100 clients each day
Education
GED -
Hudson County Community College
Jersey City, NJ01.2012
Administration and Organization of bilingual Secretary -
VEINTIOCHO DE MAYO HIGH SCHOOL
Guayaquil2010
Skills
- Customer service abilities
- Strong client relations
- Quick learner
- Organizational skills
- Excellent multi-tasking ability
- Cash handling expert
- Creative problem solver
- Product Sales
- Trusted key holder
- Bilingual: Spanish and English
- Energetic
- Employee Interviewing
- Leadership Development
- Marketing skills
Accomplishments
- Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Timeline
Senior Corporate Trainer
On My Way Marketing
10.2019 - 12.2021
Teller/Lead Teller
Delgado Travel Agency Inc
06.2014 - 08.2018
Customer Service Clerk
ABC SuperStore Of Union City
03.2011 - 06.2014
GED -
Hudson County Community College
Administration and Organization of bilingual Secretary -
VEINTIOCHO DE MAYO HIGH SCHOOL
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