Ashley M. Talley

• Patrolled assigned areas to detect criminal activity and enforce laws.
• Conducted traffic stops for violations of motor vehicle laws.
• Performed surveillance using basic, static, mobile foot and vehicle, advanced surveillance and personal security techniques.
• Conducted routine patrols of assigned areas to prevent, reduce and detect criminal activity and responded to emergency situations requiring law enforcement intervention; monitored and enforced traffic laws and ordinances and issued warnings and citations for traffic violations.
• Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
• Investigated all reported incidents of theft or vandalism on premises.
• Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
• Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
• Adhered to post orders while maintaining a visible presence around the property.
• Responded to alarms and conducted investigations as required.
• Assisted with crowd control during large events held at the facility.
• Maintained accurate logs of all security related activities.
• Provided escorts for visitors as needed throughout the facility.
• Addressed problems quickly and reported clear information while working under minimal supervision.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.

• Updated first responders with real-time information via radio, telephone, and computer system.
• Handled emergency phone calls calmly and obtained pertinent information with composed approach.
• Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
• Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
• Assisted departments with special requests for assistance and BOLOs.
• Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
• Dispatched police officers and emergency personnel to calls for service.
• Researched vehicle, wanted and missing persons information.
• Understood and followed oral and written directions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Advised personnel about accidents, weather conditions or other hazards.

• Maintained daily logs of shift activity.
• Maintained correct physical head count for inmates.
• Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
• Maintained appropriate control, security and well-being over those detained.
• Attended regular trainings and maintained appropriate certifications.
• Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
• Conducted routine and emergency head counts.
• Conducted internal security checks to ascertain inmate safety.
• Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
• Maintained communications with staff and inmate body to maintain safe, effective prison environment.
• Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
• Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
• Conducted cell and illegal substance checks.
• Observed and directed inmates during recreation, visits, telephone and shower time.

• Guarded restricted areas to prevent unauthorized entry.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
• Secured personnel and premises by inspecting buildings and patrolling property.
• Documented security-related situations and submitted in-depth reports to superiors.
• Warned persons of rule infractions or violations and evicted violators from premises.
• Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
• Monitored premises and recorded activity in daily officer reports.
• Assessed fire detectors and alarm systems to prevent and address issues.
• Addressed problems quickly and reported clear information while working under minimal supervision.
• Observed patrons and customers to quickly address security situations.
• Responded to medical emergencies before paramedic and law enforcement arrival.
• Worked with local and federal law enforcement agents to apprehend suspicious individuals.
• Immediately reported safety hazards for remediation response.
• Supervised property entrances and exits and monitored employee safety.
• Recorded required data for incident reports and files quickly and accurately.
• Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
• Wrote detailed reports regarding daily security activities and notable incidents.
• Demonstrated strong attention to detail and accuracy when providing information to Security Management.

• Investigated alarms and disturbances to maintain safety.
• Worked with local and federal law enforcement agents to apprehend suspicious individuals.
• Circulated among patrons and customers to keep abreast of emergent security situations.
• Enforced security regulations and escorted non-compliant individuals to private areas for processing.
• Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
• Surveilled all areas within facility to identify suspicious behavior.
• Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
• Oversaw premises to identify security risks to promote employee and visitor safety.
• Guarded restricted areas to prevent unauthorized entry.
• Responded to emergency situations quickly to minimize risk and injury.
• Checked credentials and issued passes before allowing access to property.

A Correctional Officer IV of six years with Texas Department of Criminal Justice. As of November of 2018, I was announced as the facility's Safe Prisons/PREA Coordinator. This job responsibilities includes to respond to any sexual abuse/harassment incidents and to conduct a thorough investigation. This position brings an abundance of responsibility and dedication. This includes being successful at adapting management styles to suit varying personality types. Persuasive leader able to generate respect and obedience from the most difficult inmates. Assertive Officer skilled at confidently guiding and monitoring prison inmates to maintain and achieve proper security and order. Assisted in restraining violent and unruly inmates. Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public. Received property from incoming inmates, provided receipts and inspected items for contraband. Continually monitored dormitories for inappropriate activity. Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.

• Processed inmates by completing paperwork, conducting searches and recording fingerprints.
• Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
• Recommended further treatment strategies and diagnostic efforts for inmates.
• Inspected cells and conducted random searches of common areas.
• Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
• Maintained records and logs of man hours, materials and equipment used.
• Attended regular trainings and maintained appropriate certifications.

Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Properly directed inbound calls in phone queues to improve call flow.

• Explained new products and services to customers.
• Adhered to scripted responses and standardized plans to address problems.
• Analyzed customer feedback and developed new techniques to ensure customer retention.
• Performed customer negotiations to reach fair conclusion for both business and customer.
• Compiled all calls and interactions into computer data system.

Monitored and tracked securities transactions, fund transfers, margin accounts and option trading. Educated customers on the variety of loan products and available credit options. Created new processes and systems for increasing customer service satisfaction. Achieved high sales percentage with consultative, value-focused customer service approach. Cross-trained and provided back-up for other customer service representatives when needed. Processed and issued money orders for customers.

• Consulted with customers to determine best methods to resolve service and billing issues.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
• Reviewed account and service histories to identify trends and issues.
• Delivered high level of service and support to each customer, paving way for future business opportunities.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Addressed customer service inquiries quickly and accurately.