Ashley Mae Johnson
Sioux Falls
Summary
Dedicated professional with a strong background in client care, behavioral support, and customer service. Over the years, I’ve worked closely with individuals as a Registered Behavioral Technician, supported clients and teams as a front desk receptionist, and ensured timely service as an Amazon delivery driver. I bring a dependable work ethic, strong communication skills, and a passion for helping others. I seek to expand my adaptability and skill set in the healthcare field, where I can continue to make a positive impact.
Overview
8
8
years of professional experience
Work History
Receptionist/ Administrative Assistant
Nail Spa/Sage Nail Lounge
Sioux Falls
01.2017 - 12.2024
- Manage front desk, schedule appointments, process correspondence, ensuring accuracy.
- Coordinate activities, maintain supplies, and provide administrative support.
- Implement a digital calendar, reduce conflicts, and optimize meeting coordination.
- Maintain receipts, manage money, and match data with a physical count.
- Implemented a digital workflow system for front desk operations, enhancing communication efficiency and reducing scheduling conflicts between departments.
- Track inventory and pick up supplies for the company.
Delivery Driver
Amazon
Omaha
05.2020 - 12.2020
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
Registered Behavioral Therapist
Breakthrough Behavioral
Orlando
01.2021 - 09.2021
- Guided clients in developing skills or strategies for dealing with problems.
- Maintained accurate records of all client interactions including progress notes, session logs, and data sheets.
- Aided patients in performing activities of daily living.
- Assisted patients in improving social relationships and engagement.
- Utilized verbal prompts, visual aids, modeling, and prompting techniques during therapy sessions when necessary.
- Implemented evidence-based interventions such as Applied Behavior Analysis techniques, positive reinforcement strategies, and other behavioral approaches.
- Engaged in regular supervision sessions with supervisors to discuss client progress and address any concerns or issues arising from treatment sessions.
Education
High School Diploma -
James Campbell High School
'Ewa Beach, HI05-2016
Certification - Nail Technology
Honolulu Nail Academy
Honolulu, HI07-2016
Diploma - Business
Mitchell Tech College
Mitchell, SD05-2025
Associates Degree - Speech Language Pathology Assistant
Mitchell Tech College
Mitchell, SD05-2027
Skills
- Patient care
- Behavioral assessment
- Individual care planning
- Session preparation
- Relationship building
- Activity schedules
- Client engagement
- Team Collaboration
- Time Management
- Customer Service
- Data Entry
- Independent
- Problem Solving
- Communication Skills
- Administrative Support
- Scheduling
- Office Software
- Attention to Detail
- Multitasking
- Critical Thinking
- Adaptability
- Resourcefulness
Timeline
Registered Behavioral Therapist
Breakthrough Behavioral
01.2021 - 09.2021
Delivery Driver
Amazon
05.2020 - 12.2020
Receptionist/ Administrative Assistant
Nail Spa/Sage Nail Lounge
01.2017 - 12.2024
High School Diploma -
James Campbell High School
Certification - Nail Technology
Honolulu Nail Academy
Diploma - Business
Mitchell Tech College
Associates Degree - Speech Language Pathology Assistant
Mitchell Tech College
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