Ashley Maples
Shenandoah Junction,WV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Life Enrichment Director
Reflections - A Senior Living Community
Leesburg, VA
07.2024 - 02.2025
- Planned programs of events or schedules of activities.
- Trained staff members on proper procedures for implementing life enrichment programs.
- Provided one-on-one visits with residents who required additional assistance when participating in activities.
- Provided guidance and support to volunteers who assisted with life enrichment activities.
- Initiated partnerships with outside organizations providing recreational opportunities for seniors.
- Developed, implemented and evaluated programs to enhance the quality of life for residents.
- Negotiated contracts with performers, vendors and other service providers.
- Maintained a budget and monitored expenses related to life enrichment activities.
- Calculated and recorded department expenses and revenue.
- Managed inventory and supplies to ensure materials were available when needed.
- Interviewed and hired associates to fill staff vacancies.
- Assigned tasks and work hours to staff.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
Clinical Support Specialist
Communicare Healthcare - Willow Tree
Charles Town, WV
12.2021 - 07.2024
- Assisted administrative departments with paperwork, errands and other clerical duties.
- Conducted vitals checks such as height, weight, temperature, pulse rate, blood pressure measurement.
- Researched, administered and recorded appeals, denials and out-of-network authorizations to submit appropriate documentation on behalf of patients.
- Coordinated referrals between primary care providers and specialists when needed.
- Pre-registered patients for procedures by collecting information and verifying insurance.
- Collected, transferred and entered clinical, administrative and discharge information for accurate charting.
- Ensured compliance with HIPAA regulations for the protection of patient information.
- Attended meetings and trainings related to job responsibilities and new developments in healthcare industry.
- Performed administrative duties such as scheduling appointments, verifying insurance coverage, and updating medical records.
- Attended training to validate or refresh basic professional skills.
- Initiated follow up calls to check on status of patients after discharge from hospital and clinic.
- Assisted with ordering laboratory tests or other diagnostic studies as directed by physician or nurse practitioner.
- Answered phones promptly in a professional manner while providing excellent customer service.
- Pulled and organized file charts, placing appointment reminder calls to patients.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
Operations Manager
Dollar Tree Stores
Charles Town, WV
02.2016 - 12.2021
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Addressed customer concerns with suitable solutions.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Prepared staff work schedules and assigned team members to specific duties.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
Customer Service Cashier
Dollar Tree Stores
Charles Town, WV
11.2015 - 02.2016
- Resolved customer complaints in a professional manner.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Addressed customer questions and concerns regarding products and services.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Greeted customers and provided friendly customer service.
- Scanned items and checked pricing on cash register for accuracy.
- Balanced cash drawers at the end of each shift.
- Built and maintained productive relationships with employees.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Recommended, selected, located, and obtained products to meet customer needs.
Customer Service Cashier
Scoops Ice Cream Cafe
Harpers Ferry, WV
04.2008 - 12.2014
- Handled and deescalated complaints effectively.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Answered incoming phone calls from customers regarding product availability.
- Maintained accurate records of transactions using the point-of-sale system.
- Prepared drinks according to standard recipes.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Trained new employees on restaurant procedures and plating techniques.
- Served food and beverages to patrons and confirmed complete orders.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
GED -
Jefferson High School
Shenandoah Junction, WV08-2010
Skills
- Program planning
- Staff training
- Volunteer management
- Budget management
- Self motivation
- Community partnerships
- Customer service
- Attention to detail
- Multitasking
- Problem-solving abilities
- Excellent communication skills; written and verbal
- Relationship building
Certification
- Certified Nursing Assistant - Registered on NATCEP and CEP on August 14, 2023
- Basic Life Support with American Heart Association - Received certification March 22, 2024
Timeline
Life Enrichment Director
Reflections - A Senior Living Community
07.2024 - 02.2025
Clinical Support Specialist
Communicare Healthcare - Willow Tree
12.2021 - 07.2024
Operations Manager
Dollar Tree Stores
02.2016 - 12.2021
Customer Service Cashier
Dollar Tree Stores
11.2015 - 02.2016
Customer Service Cashier
Scoops Ice Cream Cafe
04.2008 - 12.2014
GED -
Jefferson High School
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