Ashley Marie Cameron
Summary
Graduate of the Business Marketing Program at Fanshawe College, with over 4-years experience in Customer Service as well as past experience in Administrative Support.
I am a fast learner and have a key attention to detail.
As well as excellent communication skills by phone, email, and chat.
I have an impeccable track record of being able to work under pressure efficiently, while ensuring all tasks and inquires are resolved/completed correctly and in a timely manner.
I am a team player with an upbeat, positive attitude and a proven ability to work in a group setting as well as independently if required.
Overview
8
8
years of professional experience
Work History
Customer Engagement Specialist
Home Depot Corporation
06.2020 - Current
- Provide customer service support through various communication platforms, such as phone, email, and chat.
- Answer customer inquiries, and provide accurate information regarding order updates. As well, make changes to orders as requested.
- Assist customers with product selection, ordering, returns, exchanges, and technical support.
- Resolved customer problems by working with vendors, carriers, and other departments to provide solutions that meet customer needs.
- Remaining calm and professional in stressful circumstances, and effectively diffusing tense situations.
Cashier
Metro Grocery Store
12.2019 - 12.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
Administrative Assistant
JBC Properties
11.2016 - 11.2019
- Organize all paperwork, bills, and invoices related to property management.
- Create spreadsheets to keep track of monthly expenses.
Education
Some College (No Degree) - Business Marketing
Fanshawe College
London, CASkills
- Excellent oral and written communication skills
- Typing, writing, and reading skills
- Computer skills
- Microsoft Office
- Call center experience
- Time management
- Attention to detail
- Self-motivated
- Teamwork
- Leadership
- Organization
- Call escalation
- Sensitive information handling (credit/debit info, name, address, etc)
- Cash handling
Language
English - Proficient
Timeline
Customer Engagement Specialist
Home Depot Corporation
06.2020 - Current
Cashier
Metro Grocery Store
12.2019 - 12.2020
Administrative Assistant
JBC Properties
11.2016 - 11.2019
Some College (No Degree) - Business Marketing
Fanshawe College
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