Ashleymarie Cherry
Hampton,VA
Summary
Dynamic professional with a proven track record in guest relations and sales experience, demonstrated at One United Bank and other leading companies. Excelled in roles requiring strong teamwork and leadership, significantly enhancing customer satisfaction and revenue growth. Known for adaptability, positive attitude, and a commitment to achieving results through creativity and innovation.
Overview
5
5
years of professional experience
Work History
Event Staff Member
Contemporary Services Corporation.
06.2024 - Current
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Implemented event protocols to maintain safety and security of all attendees.
Customer Service Cashier
Legends Hospitality
09.2019 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Financial Services Representative
One United Bank
01.2020 - 02.2021
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Contributed towards branch growth by identifying prospects within the community and nurturing relationships for new business opportunities.
- Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
Education
Certificate - Retail Banking
JVS Bankworks
Los Angeles, CA10.2019
Incomplete - Accounting And Business Management
El Camino College
Torrance, CA2018
Skills
- Guest Relations
- Self-Driven and Motivated
- Strong Work Ethic
- Strong teamwork
- Leadership Qualities
- Creativity and Innovation
- Sales experience
- Food and Beverage Handling
- Initiative and Proactivity
- Positive Attitude
- Teamwork and Collaboration
- Hospitality background
- Cash Register Operation
- Adaptability and Flexibility
- Written Communication
Timeline
Event Staff Member
Contemporary Services Corporation.
06.2024 - Current
Financial Services Representative
One United Bank
01.2020 - 02.2021
Customer Service Cashier
Legends Hospitality
09.2019 - Current
Certificate - Retail Banking
JVS Bankworks
Incomplete - Accounting And Business Management
El Camino College