Ashley Marie Gonzales
New Braunfels,TX
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
City of Kyle Parks and Recreation
Kyle, TX
09.2022 - Current
- Handled confidential documents in an organized fashion according to established protocol.
- Facilitated communication between different departments within the organization.
- Answered questions from customers regarding events and services offered by the City.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Managed database systems containing customer reservation information.
- Composed emails and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Conducted research on various topics as requested by management.
- Ensured efficient operation of office equipment such as printers and copier.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Provided administrative support to the executive team, including managing calendars, reservations, and scheduling interviews.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Assisted with the planning of special events by arranging catering services and ordering promotional materials.
- Worked all Special Events and Community Events.
- Processed invoices for payment using accounting software applications.
- Submitted invoices promptly upon completion of projects.
- Verified accuracy of all outgoing invoices prior to emailing; reconciled discrepancies between invoices sent out versus payments received.
- Verified invoices discrepancies by problem solving and correcting.
- Processed payments using various methods such as ACH, Square, Card, and Cash
- Completed weekly Cash Reports for: CampDoc, Square, Teamsideline, Cards and Cash.
- Processed payments for reservations and events using a variety of payment methods.
- Enhanced attention to detail and thorough review of information to identify errors and problems, resulting in consistent and clear data.
- Assisted residents with Reservations for facilities, Ball fields, Soccer fields and Pavilions.
- Generated reports on daily reservations activity to track performance metrics.
- Facilitated successful public relations by fostering strong connections with functional work groups, department personnel, and the public.
- Consistently met deadlines for all assigned tasks
- Handled all aspects of payroll processing for a team composed of more than 30+ associates and management staff.
- Demonstrated strong skills in prioritizing and organizing work assignments.
Baker/Owner
Romeo's Love in a Box
San Marcos, TX
01.2022 - Current
- Bake and decorate dessert cakes
- keeping track of inventory of all baking goods
- Hosted special events to boost brand awareness and increase community engagement.
- Kept communication with clients on quantity and deadline cakes were needed by.
- Took payments in person and CashApp
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Inspected baking equipment in accordance with cleanliness and safety standards.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Sales Associate
Love and Karma Co.
San Marcos, TX
06.2021 - Current
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Developed trusting relationships with customers by making personal connections.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
- Sent pictures of new merchandise to clients via email, text.
- focused on new trends, needs and sellers
- Met clients in person for delivery, mailed items out.
Contact Lens Technician
Central Texas Eye Center
San Marcos, TX
11.2017 - 06.2021
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Answered calls, emails throughout the hour to answer customer questions.
- Handled all delegated tasks, including stock and orders.
- Improved customer satisfaction by finding creative solutions to problems.
- Planned and developed strategies to increase sales and territory.
- Partnered with sales representatives during customer consultations to strengthen agency and customer relations.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Replenished inventory with focus on addressing customer/ Doctor needs.
- Frequently communicated with vendors to determine backorder availability and future inventory.
- Removed outdated and overripe items from stock to eliminate health risks.
- Verified invoices against delivered merchandise to check shipment accuracy.
- Increased investment revenue by skillfully upselling and closing customer sales by driving product benefits around client needs.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Handled credit and debit card payment processing to complete purchasing experience.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Listened to customers to understand needs and refer to optimal services.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
Assistant Manager
Perry Ellis International Inc.
San Marcos, TX
12.2014 - 10.2017
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Ensured proper organization of store, responded to customer complaints and answered questions quickly.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Processed credit and debit card payments and returned proper change for cash purchases.
Assistant Manager
Icing's by Clair's
San Marcos , TX
01.2014 - 12.2014
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Delegated daily tasks to team members to optimize team productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Prepared cash deposits up to $2,000 with zero discrepancies.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Assistant Manager
Agaci
San Marcos, TX
01.2006 - 01.2014
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed inventory audits to identify losses and project future demands.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
Education
High School Diploma -
SMH
San Marcos, TX06.2005
Skills
- Management proficiency
- Setting appointments
- Inventory management
- Customer service
- Problem solving & decision quality
- Verbal communication
- Answering phones/ emails in timely manner
- Posses strong organizational and time management skills
- Administrative operations
- Administrative and Office Support
- Data Entry
- Payroll and benefits administration
- Accounting skills
- Prioritization
- Calendaring
- Purchasing and planning
- Invoices and billing
- Flexible and Adaptable
- Organizational Skills
Timeline
Administrative Assistant
City of Kyle Parks and Recreation
09.2022 - Current
Baker/Owner
Romeo's Love in a Box
01.2022 - Current
Sales Associate
Love and Karma Co.
06.2021 - Current
Contact Lens Technician
Central Texas Eye Center
11.2017 - 06.2021
Assistant Manager
Perry Ellis International Inc.
12.2014 - 10.2017
Assistant Manager
Icing's by Clair's
01.2014 - 12.2014
Assistant Manager
Agaci
01.2006 - 01.2014
High School Diploma -
SMH
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