Ashley Marie ORTIZ CRUZ
Miami,Florida
Summary
Contribute to my training and work experience in achieving the goals and objectives of the company. Expand my knowledge, and put my skills and abilities into practice. Some strengths include the ability to adapt easily to changes. I am a dynamic and active person, willing to work in high-pressure conditions, both alone and as a team. Highly-motivated employee with desire to take on new challenges.
Overview
9
9
years of professional experience
Work History
Sales Supervisor
rag & bone New York
Miami, FL
02.2024 - Current
- Created daily reports of store sales performance and presented them to upper management.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Resolved customer complaints efficiently and professionally.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Maintained relationships with customers through regular follow-up calls and emails.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
- Managed sales personnel, setting performance goals and strategies for attaining objectives.
- Processed cash, credit and check transactions with POS system and cash register.
Beauty Advisor
Sephora
Miami, Florida
09.2022 - 02.2024
- Performing basic beauty services across all categories, such as makeup, skincare, fragrance, and hair care.
- Introduce the credit card and Beauty Insider to all customers, so they can discover the benefits of the store's programs.
- Operations associate completing daily processing and organization of damages, testers, and known theft products, and operating the cashier functions in a professional manner.
- Introduce customers to the eCommerce platform to increase conversion rates and purchases.
Administrative Assistant
Hospital Mayagüez Medical Center
Mayagüez, Puerto Rico
01.2020 - 12.2021
- Contact patients to handle payments for services provided by the hospital and bill medical services.
- Handle calls to the Billing Department, and register patient information/data entry.
- Billing and posting check payments using the MEDITECH program to manage payments to the hospital of medical plans.
Receptionist and Sales Representative
Mayagüez Resort & Casino
Puerto Rico
09.2016 - 10.2018
- Manage department calls, customer files, customer payments, emails, etc.
- Coordinate activities to be celebrated in the lounges of the hotel.
- Quote clients' plans for activities such as weddings, birthdays, corporate meetings, etc.
Education
Associate of Science - Fashion Design
Miami Dade College
Miami, FL04-2025
Fashion Design Associate of Arts -
Miami International University of Art & Design
09.2023
B.A - Office Administration
University of Puerto Rico/ Mayaguez Campus
05.2016
Teacher Preparation Program Certification -
University of Puerto Rico/ Mayaguez Campus
05.2016
Project Management Certification -
University of Puerto Rico/ Mayaguez Campus
05.2015
Skills
- Customer services
- Sales
- Self-starter
- Fast learner
- Ability to multitask
- Excellent teamwork
- Construction and pattern-making
- Sewing
- Digital drawing
- Technical illustration
- Fashion reports
- Graphic design
- Textile knowledge
- Styling
- Fashion merchandising
- Fashion trends
- Draping
- Strong communication
- Interpersonal relationships
- Work ethic
- Computer
- Adobe Illustrator
- Adobe Photoshop
- Microsoft Word
- Excel
- PowerPoint
- Inventory management
- Reporting data
- Sales expertise
- Merchandising coordination
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Sales Supervisor
rag & bone New York
02.2024 - Current
Beauty Advisor
Sephora
09.2022 - 02.2024
Administrative Assistant
Hospital Mayagüez Medical Center
01.2020 - 12.2021
Receptionist and Sales Representative
Mayagüez Resort & Casino
09.2016 - 10.2018
Associate of Science - Fashion Design
Miami Dade College
Fashion Design Associate of Arts -
Miami International University of Art & Design
B.A - Office Administration
University of Puerto Rico/ Mayaguez Campus
Teacher Preparation Program Certification -
University of Puerto Rico/ Mayaguez Campus
Project Management Certification -
University of Puerto Rico/ Mayaguez Campus
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