ASHLEY STEELE
Winston-Salem,NC
Summary
Enthusiastic and ambitious service specialist with widespread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fire Fighter/ EMT
Winston Salem Fire Department
Winston-Salem, NC
08.2024 - Current
- Participated in community outreach programs designed to educate the public about fire prevention strategies.
- Administered emergency treatment and medical care to people injured in accidents and fires.
Mortgage Loan Support
PNC Bank
Lake Mary, US
03.2019 - 08.2021
- Provided customer service to clients, including answering questions and resolving issues.
- Analyzed customer financial data to determine eligibility for mortgage programs.
- Prepared loan documents such as credit reports, income statements, appraisals, and closing statements.
Customer Service Manager
Walmart
Winston-Salem, US
08.2015 - 06.2019
- Managed billing and customer service team processes
- Coordinated and oversaw training of new customer service team members
- Used collected data to enforce applicable laws and regulations with institutions like banks and credit unions
Head Bank Teller/ Universal Banker
BB&T(Now Truist)
Clemmons, US
06.2015 - 03.2019
- Listen to customers and recognize stated and unstated needs to effectively cross-sell bank products
- Employed excellent money handling abilities to operate and balance cash drawer daily
- Managed performance of team members by conducting performance appraisals and recommending promotions
Education
Pharmacy Tech -
Mount Eagle College
Salem, NC10.2016
High School Diploma -
Mount Tabor High School
06.2012
Skills
- Knowledge of Microsoft Office
- Attention to Detail
- Compliance
- Relations
- Adaptability
- Time Management
- Leadership
- Customer Service Expert
- Team player
- Performs well under stress
- Active Listener
- Client Experience Focused
- Positive Influencer
- Analytical
- Expert Fraud Prevention
- Manages Multiple Priorities
- Team Builder
Certification
Certified Yoga Instructor
Timeline
Fire Fighter/ EMT
Winston Salem Fire Department
08.2024 - Current
Mortgage Loan Support
PNC Bank
03.2019 - 08.2021
Customer Service Manager
Walmart
08.2015 - 06.2019
Head Bank Teller/ Universal Banker
BB&T(Now Truist)
06.2015 - 03.2019
Certified Yoga Instructor
Pharmacy Tech -
Mount Eagle College
High School Diploma -
Mount Tabor High School
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