Ashley Marie Urban
Ransomville,NY
Summary
Currently I am seeking a part-time, remote, fulfilling position with plenty of flexibility to balance work and home life. I’m an experienced Customer Service Representative, Technical Support Agent, Data Entry Specialist, Financial Banker, and Manager, that’s extremely hardworking. I’m extremely understanding and possess a sympathetic, caring, and professional personality. I display strong organizational, multitasking, and problem solving skills that I enjoy demonstrating. I’m very eager to secure an expert role in my area of specialty. I’m ready and excited to assist with customer satisfaction, along with teamwork to achieve company goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Career Break
Parenthood, Homemaker
Ransomville, NY
01.2011 - Current
- Since January 2011 I have been on a significant career break, focusing on important and fulfilling life experiences. Some include parenthood, homemaking, and the strive for self actualization.
Store Associate/ Cashier
Family Dollar
Newfane, NY
11.2021 - 02.2022
- Utilized productive and personable communication skills by means of face to face interaction with shoppers inside a retail setting.
Team Specialist/ Customer Service/ Banker
Key Bank
Buffalo, NY
10.2004 - 10.2010
- Provided management direction to fellow employees of immediate reporting, as well as exceptional customer service to customers in all areas of Key Bank.
Customer Service Representative/ Marketer
Channel Source Direct
Williamsville, NY
07.2004 - 09.2004
- Handled indirect and direct marketing calls satisfying consumer relations with SAP software.
Door To Door Salesman
VIII Inc.
Depew, NY
03.2004 - 07.2004
- Door to door sales and customer service
- Setup of Kirby Vacuum displays inside prospective customer homes and demonstrated the machinery while cleaning floors and carpets.
Technical Support/Customer Service Representative
ICT Group
Amherst, NY
07.2003 - 03.2004
- Provided extensive technical support along with excellent customer service to clientele customers.
Shift Manager/Crew Trainer
McDonald's
Lockport, NY
05.2001 - 07.2003
- Held a High Responsibility to manage various shifts throughout the day
- Primarily responsible for closing shift.
Education
Associates Degree - Liberal Arts & Human Sciences
Niagara County Community College
Sanborn, NY05.2007
NYS Regents High School Diploma - Psychology, French, Math, Art
Newfane High School
Newfane, NY06.2001
Skills
- Telecommunication
- Door-to-Door Experience
- Customer service
- Customer retention
- Technical support
- Customer satisfaction
- Cash handling
- Cashiering
- Teamwork
- Management
- Supervisor calls
- Customer Escalation
- Sales
- Door-to-door
- Inventory control
- Executive offices
- Special operations
- Multitasking
- Multi-line phone systems
- Customer relationship management
- Typing 40 wpm
- Troubleshooting
- Strong problem solving
- Professional, Outgoing, Friendly personality
- Empathetic
- Exceptional communication
- Microsoft Office
- Social media experience
- Direct marketing
- Banking
- Oral & Written communication
- Various Email platforms (google, yahoo, lotus notes)
- Leadership
- Organizational skills
- Customer trusted advisor
- Data entry
- Accountability
- Operating systems
- Training skills & experience
- Line operation
- Food & safety procedures
- Banking acts & laws
- Ability to work independently
- Attention to detail
- Placing orders
- Professional/ Friendly/ Caring Phone Manner
- Help Desk
- SAP
- Handwork
Certification
Telecommunications, 2002, Present
Assessments
- Work motivation, Proficient, September 2022, Level of motivation and discipline applied toward work
- Written communication, Proficient, October 2022, Best practices for writing, including grammar, style, clarity, and brevity
- Verbal communication, Proficient, September 2022, Speaking clearly, correctly, and concisely
- Office manager, Proficient, July 2022, Scheduling and budgeting
- Technical support: Customer situations, Proficient, October 2022, Responding to technical support situations with sensitivity
- Customer focus & orientation, Proficient, October 2022, Responding to customer situations with sensitivity
- Customer service, Proficient, October 2022, Identifying and resolving common customer issues
- Basic computer skills, Proficient, September 2022, Performing basic computer operations and troubleshooting common problems
- Call center customer service, Proficient, September 2022, Demonstrating customer service skills in a call center setting
Accomplishments
- Promoted to crew trainer after six months of working at my first place of employment, McDonalds. Then received another promotion within a few more months, to a heavily responsible role as the closing shift manager.
- Promoted to a management position, Team Specialist, during my first year employed at KeyBank. I was heavily cross trained between various departments such as Debit Card Services, Checking & Savings Accounts, Loans & Lines Of Credit, and The Executive Offices. My primary duty consisted of a high responsibility role answering escalated supervisor calls and team questions or technical issues. I was also given a specialty role which allowed me the only access in all of KeyBank, to a software which changed gift card PIN numbers.
- Awarded rookie of the year award for obtaining the highest door to door sales record with Kirby vacuums
Timeline
Store Associate/ Cashier
Family Dollar
11.2021 - 02.2022
Career Break
Parenthood, Homemaker
01.2011 - Current
Team Specialist/ Customer Service/ Banker
Key Bank
10.2004 - 10.2010
Customer Service Representative/ Marketer
Channel Source Direct
07.2004 - 09.2004
Door To Door Salesman
VIII Inc.
03.2004 - 07.2004
Technical Support/Customer Service Representative
ICT Group
07.2003 - 03.2004
Shift Manager/Crew Trainer
McDonald's
05.2001 - 07.2003
Associates Degree - Liberal Arts & Human Sciences
Niagara County Community College
NYS Regents High School Diploma - Psychology, French, Math, Art
Newfane High School