Summary
Overview
Work History
Education
Skills
Timeline
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Ashley McGrail

Ashley McGrail

Philadelphia,PA

Summary

Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.

Overview

5
5
years of professional experience

Work History

Property Manager

Southern Land
Philadelphia, PA
05.2024 - Current
  • Supervised production of annual rent, operating expense, and real estate tax adjustments.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Advised owners on potential improvements or investments that could increase the value of their properties.
  • Compiled and conveyed operational and financial data to regional manager.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
  • Monitored market trends to ensure competitive pricing structures for units under management.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Prepared detailed budgets and financial reports for properties.

Community Manager

Fairstead Capital
Philadelphia, PA
07.2023 - 05.2024
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Saved money by operating community within budget.
  • Compiled and conveyed operational and financial data to regional manager.
  • Prepared detailed budgets and financial reports for properties.
  • Recommended clarifications and changes in program policies to director of property management.
  • Exercised direct supervision over property staff.

Assistant Community Manager

Fairstead
Philadelphia, PA
02.2022 - 07.2023
  • Handle resident complaints and expedite maintenance requests.
  • Update tenant and unit information to keep current in housing database.
  • Facilitate tenant paperwork processing and verification.
  • Implement rental payment policies and pursue delinquent accounts via phone calls and personal visits.
  • Coordinate with maintenance and contractors to promote timely turnovers after move-outs.
  • Meet with prospective tenants to show property and assess applications or sign leases.
  • Respond to tenant maintenance requests according to agreed conditions for building functionality.
  • Coach employees to work together to carry out daily functions and meet objectives.

Assistant Community Manager

Greystar
Philadelphia, Pennsylvania
03.2020 - 02.2022
  • Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
  • Oversaw repairs and enhancements by working closely with maintenance staff.
  • Recommended property improvements based on detailed evaluations of current property conditions.
  • Drove facility growth and increased resident morale by planning special activities.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Handled month end reconciliation and variance
    reports.
  • Performed extensive report tracking, i.e. revenue,
    occupancy rates, average daily rates.

Education

Bachelor of Science - Developmental Psychology

University of Arizona
06.2023

Skills

  • Income and Expense Management
  • Financial Budgeting and Reporting
  • Community Marketing
  • Daily Operations Management
  • Interior Renovations
  • Tenant and Eviction Laws
  • Yardi Software Proficiency
  • Promotional Planning
  • Team Training
  • Maintenance Knowledge
  • Conflict Handling
  • Effective Customer Communication
  • Friendly, Positive Attitude
  • Flexible Schedule
  • Microsoft Office

Timeline

Property Manager

Southern Land
05.2024 - Current

Community Manager

Fairstead Capital
07.2023 - 05.2024

Assistant Community Manager

Fairstead
02.2022 - 07.2023

Assistant Community Manager

Greystar
03.2020 - 02.2022

Bachelor of Science - Developmental Psychology

University of Arizona

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Ashley McGrail