Microsoft Excel
Ashley Michelle Gibson
Knoxville,Tennessee
Summary
Veteran Sales Manager with top-level skills in customer service and communication. Likeable personality and customer-focused background coupled with expertise in furthering adult education. Ready to tackle new challenges and build success with exciting organization.
Overview
4
4
years of post-secondary education
20
20
years of professional experience
Work History
Store Manager/Class Instructor
White Fox Beads LLC
Knoxville, TN
03.2006 - 08.2020
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed inventory control, cash control and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue with Quickbooks.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Decreased learning time by initiating new learning methods and ensuring complete student comprehension.
- Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students.
Carhop/New Hire Trainer
Sonic Drive-In
Maryville, TN
01.2003 - 11.2006
- Maintained professionalism while dealing with high order volumes and quality assurance.
- Balanced orders on trays weighing over 10 lbs and delivered them to cars.
- Memorized orders and maintained 99% accuracy in high-traffic times.
- Maintained clean, sanitized and well-organized food preparation zones.
- Trained new and inexperienced employees to execute tasks in accordance with applicable specifications and procedures.
- Corrected employee behavior that did not reach accepted standards, and recognized performance that met or exceeded those criteria.
Book Department Manager
Hastings Entertainment
Maryville
01.2002 - 09.2003
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Rotated merchandise and displays to feature new products and promotions.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Education
High School Diploma -
West High School
Knoxville, TN 08.1997 - 05.2001
Skills
Maximizing profitability
Order management
Opening and closing procedures
Training and mentoring
Accurate money handling
Excellent customer service skills
Instructor support
Store appearance and merchandise
Store display creation
Store merchandising
Store improvement skills
Maintaining store appearance
Store merchandise stocking
Online store management
Software
Microsoft Word
Quickbooks Pro
Adobe Photoshop
Adobe Illustrator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Knitting
Reading
Tabletop Roleplaying Games
Volunteering
Social Activism
Quote
Life shrinks or expands in proportion to one’s courage.
AnaÏs Nin
Timeline
Store Manager/Class Instructor
White Fox Beads LLC
03.2006 - 08.2020
Carhop/New Hire Trainer
Sonic Drive-In
01.2003 - 11.2006
Book Department Manager
Hastings Entertainment
01.2002 - 09.2003
High School Diploma -
West High School
08.1997 - 05.2001