Ashley Michelle Rivas
Miami
Summary
Dynamic Front Desk Receptionist with over three years of experience in clerical and customer service roles, recognized for maintaining a professional appearance and demeanor. Exceptional attention to detail and precision in data entry, with the ability to support colleagues and customers in both simple and complex situations. Highly organized with a proven track record of exemplary multitasking, time management, and customer service skills, consistently going the extra mile to resolve issues efficiently. Dependable, quick-learning team player who communicates effectively and prioritizes quality in every task.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Extended Stay America
10.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered phone and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Cashier Team Leader
Wendy's
05.2020 - 04.2021
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Received and processed customer payments.
- Maintained stock to meet expected customer demand.
- Educated employees on register use, merchandising, and customer service.
- Helped management develop employee improvement plans and motivate team members to continually improve.
Stocker
Five Below
02.2020 - 04.2020
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Kept work areas neat, clean and free from debris.
Cashier
Pollo Tropical
02.2019 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
Cashier
Savannah Shoes
06.2016 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases and locate items.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Miami Coral Park Senior High School
Miami, FL06.2021
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telecommunications systems
- Skilled in customer transactions
- Fluent in Spanish
- Seven years in customer service
- Proficient in cash transactions
- Expertise in Microsoft PowerPoint
- Collaborative teamwork
Timeline
Front Desk Receptionist
Extended Stay America
10.2021 - Current
Cashier Team Leader
Wendy's
05.2020 - 04.2021
Stocker
Five Below
02.2020 - 04.2020
Cashier
Pollo Tropical
02.2019 - 08.2019
Cashier
Savannah Shoes
06.2016 - 08.2017
High School Diploma -
Miami Coral Park Senior High School