Hi, I’m
Ashley Dawdy
Summary
I AM a proven and successful Customer Success and Sales Representative with an over eight-year track record of consistently reaching and exceeding sales goals in the Business Development, Customer Service, Medical, Marketing, Legal, and Sales fields. I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact company success. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise.
Overview
22
years of professional experience
1
Certification
Work History
Center For Autism And Related Disorders, LLC
Behavioral Therapist
01.2023 - 10.2023
Job overview
- Received the required education and training to perform ABA therapy for children on the Autism spectrum under the supervision of a BCBA
- Motivated clients to reach treatment goals and supported each through difficult situations and transitions.
- Documented patient information through analyzing data, interview notes, and test results and identified and diagnosed nature of clients' problems.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
DispatchHealth
Tech Dispatcher
01.2022 - 01.2023
Job overview
- Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of in-home urgent care patients every day with positive attitude and focus on customer satisfaction.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Verified, updated and communicated patient history prior to clinic appointments and procedures with providers.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
Agility Recovery
Sales Development Representative
10.2021 - 09.2022
Job overview
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Conducted market research to identify potential opportunities and understand customer needs.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Utilized Salesforce, Salesloft, and Zoominfo to manage sensitive client information and update existing and new client profiles.
- Achieved and exceeded monthly and annual sales targets.
Law Office Of Bruce C. Barry
Senior Family Law Paralegal
05.2019 - 11.2021
Job overview
- Oversaw efficient office activities and operations, including client meetings, the delivery of subpoenas and discovery, and the master calendar
- Scheduled meetings, hearing, mediations and settlement conferences.
- Gathered, organized and maintained case files.
- Managed communication between counsel, clients and court.
- Oversaw trial pleadings, notices, motions and discovery.
- Conducted detailed client intakes and entered information into company database.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Produced legal documents such as briefs, pleadings and appeals.
ACT Call Center
Customer Service Manager
01.2017 - 01.2019
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Achieved success as the #1 agent out of 500 in 2018: "Cenlar Employee of the Year"
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Briggs Auto Group
Business Development Manager
01.2015 - 01.2016
Job overview
- Trained entry-level staff to become valuable, effective Business Development Center Representatives increasing department success
- Studied changing industry trends and conducted extensive market research to identify competitor offers thus taking the lead in the organization in creating, identifying, capturing, and developing new business opportunities
- Resolved client issues using customized sales strategies to maintain a 70% cold call to appointment-set ratio and consistently met and exceeded the most difficult sales goals.
- Generated new business with marketing initiatives and strategic plans.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Money Automotive Center
Marketing and Business Development Director
01.2002 - 01.2016
Job overview
- Conducted market research to identify new opportunities and target markets
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Devised content strategy to effectively engage target audiences.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
Brown & Vogel, LLC
Estate Law Intern
01.2007 - 01.2008
Job overview
- Sorted legal documents, filing and case materials in clear, orderly systems.
- Reviewed legal information and proofed documentation for errors.
- Performed legal and general research, drafting memoranda, and correspondence.
- Organized legal filing system to maximize efficiency.
- Conducted initial client interviews, gathering facts and preparing case summaries.
Qingdao Daxue
Kindergarten ESL Teacher
01.2007 - 01.2008
Job overview
- Planned lessons to effectively teach as many as 250 students per semester from all different backgrounds and with varying ability levels
- Educated students in basics of English grammar and conversational speaking.
- Created new lesson plans based on course objectives.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Delivered structured lessons on readiness skills by emphasizing phonics, language skills, literature, and handwriting.
Education
Kansas Wesleyan UniversitySalina, KS
Bachelor's degree from Business Administration and Management
University Overview
- Relevant Coursework: Business Management, Strategy, and an Accounting minor
- 4.0 GPA
Vassar CollegePoughkeepsie, NY
Bachelor of Arts - BA from Political Science and Government
University Overview
- Relevant Coursework: Political Science, Chinese, and Iranian studies
- 3.85 GPA
Skills
- Evidence-Based Interventions
- Behavioral Disorders
- Daily Living Skill Development
- Autism Spectrum Disorder
- Patient Medical Histories
- Patient and Caregiver Education
- Consultative Sales Techniques
- Interpersonal Communication Skills
- Client Needs Assessment
- Legal Research
- Case Management
- Litigation Support
- Personnel Training and Development
- Conflict Resolution Techniques
- Client Relations and Retention
- Effective Workflow Management
- Staff Training
Timeline
Behavioral Therapist
Center For Autism And Related Disorders, LLC
01.2023 - 10.2023
Tech Dispatcher
DispatchHealth
01.2022 - 01.2023
Sales Development Representative
Agility Recovery
10.2021 - 09.2022
Senior Family Law Paralegal
Law Office Of Bruce C. Barry
05.2019 - 11.2021
Customer Service Manager
ACT Call Center
01.2017 - 01.2019
Business Development Manager
Briggs Auto Group
01.2015 - 01.2016
Estate Law Intern
Brown & Vogel, LLC
01.2007 - 01.2008
Kindergarten ESL Teacher
Qingdao Daxue
01.2007 - 01.2008
Marketing and Business Development Director
Money Automotive Center
01.2002 - 01.2016
Kansas Wesleyan University
Bachelor's degree from Business Administration and Management
Vassar College
Bachelor of Arts - BA from Political Science and Government
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