Ashley M Santos
San Antonio,TX
Summary
With previous property management experience and over ten years in the industry, the skills gained are transferrable to new opportunities in the future. An organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Striving to increase higher regulatory review scores for Beacon Communities.
Overview
12
12
years of professional experience
Work History
Regulatory Compliance Analyst
Opportunity Home – Beacon Communities
10.2022 - Current
- Implement tracking reports for onsite teams to utilize for resolving findings and other issues.
- Collected detailed notes during on-site reviews, annual reviews, inspections, and other communication to adhere to regulatory agency regulations.
- Maintain up-to-date knowledge of applicable local laws and regulations.
- Prepare accurate and timely reports for senior management, highlighting key compliance issues and findings.
- Assist in developing procedures, and recommend policy changes and revisions to Beacon Communities SOPs as laws, rules, and regulations change.
- Strive to maintain compliance to ensure accessibility to funding when required.
- Assist with new hire training for onsite employees to ensure new employees understand property programs and requirements for eligibility.
- Performs complex administrative and regulatory work within Beacon Communities portfolio.
- Conducts onsite monthly quality control reviews of Beacon Communities tenant files for multiple affordable programs such as AHDP, HOME, LIHTC, Bond, PBRA, and LNT-MTW.
Multi-Site Assistant Manager
Ridgemont Properties
08.2020 - 10.2022
- Oversaw a total of 387 units that included duplexes and smaller apartment communities throughout the Alamo Heights neighborhood.
- Maintained occupancy goal of 95%
- Maintained a professional demeanor by staying calm when addressing upset customers.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Made hiring recommendations to increase the company's productivity and profitability with quality workers.
- Collected monthly rent and prepared eviction petitions for delinquent residents.
- Mentored team members to enhance professional development and accountability in workplace.
Community Manager
Avenue 5 Residential
01.2018 - 05.2020
- Managed a Class A garden style 205 unit community with luxury townhomes and flats.
- Maintained overall occupancy goal of 95%
- Enhance the community landscape for curb appeal
- Established and collaborated with the Owner's Designer to create a Scope of Work for unit renovations.
- Established strategic partnerships with other community manager that were in the same neighborhood.
- Provided tours of the property of private investors who were involved with new developments in the area.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Completed Monthly Operating Report (MOR) which included current market and leasing trends, renewal retention, and variance report.
- Successfully completed annual property budget with owner approval with minimal adjustments needed.
- Created marketing videos of vacant and model units to assist with pre-leasing.
Community Manager
Greystar
06.2015 - 01.2018
- Managed daily routine tasks for a 43-year old garden style apartment community with 240 units.
- Maintained occupancy at 99%
- Includes rent collections and daily depositing, ensuring Accounts Payables are paid and reconciled weekly, resolving resident issues, and enforcing the lease agreement.
- Direct three maintenance staff and two office staff
- Managed and oversaw capital projects to enhance the community
- Managed communication with residents, contractors, and owners for scheduling capital projects
- Monitored community activities and maintained compliance with relevant laws, regulations, and codes.
- Trained new staff members on effectively using digital tools for managing communications within the online community environment efficiently.
- Communicated with maintenance staff to complete timely repairs and enhancements.
Assistant Community Manager
Greystar/Riverstone
09.2012 - 06.2015
Leasing Professional
Riverstone Residential Group
03.2012 - 09.2012
Education
Bachelor of Science - Business Management in Real Estate & Financial Analytics
University of Phoenix (online)
Online07.2026
Vocational Certification - Business Office Administration
UEI College
San Diego, CA03.2006
Skills
- Excellent communication with Leadership and immediate supervisors
- Demonstrates professional written and verbal communication
- Great intrapersonal skills – able to adapt to any situation
- Encourages positive and professional communication with all customers
- Demonstrate patience and listening skills to provide excellent customer service to all
- Compliance Monitoring
- Auditing experience
- Regulatory knowledge
- Experience in management software such as YARDI 70, Bank of America CashPro, Microsoft Word, Outlook, and Excel
- Organizational Skills
Timeline
Regulatory Compliance Analyst
Opportunity Home – Beacon Communities
10.2022 - Current
Multi-Site Assistant Manager
Ridgemont Properties
08.2020 - 10.2022
Community Manager
Avenue 5 Residential
01.2018 - 05.2020
Community Manager
Greystar
06.2015 - 01.2018
Assistant Community Manager
Greystar/Riverstone
09.2012 - 06.2015
Leasing Professional
Riverstone Residential Group
03.2012 - 09.2012
Bachelor of Science - Business Management in Real Estate & Financial Analytics
University of Phoenix (online)
Vocational Certification - Business Office Administration
UEI College
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