Ashley Myrick-Ellis

Comprehensive 24-week cloud career program leveraging real world projects and industry mentorship.

DevOps Engineer in Training

Featured Projects:

• 'How to edit code on a remote repository by using Git with GitHub' (Published in AWS in Plain English) (Forked original repo, cloned repo, used vim to change file, added file back to local repo, committed, pushed, and sent a pull request to merge)
• 'How to create an Apache Server using an EC2 Instance' (Published in AWS in Plain English) (Created a VPC with three public subnets via auto scaling, a autoscaling group using t2.micro instances with Apache installed on each instance, and a Application Load Balancer to allow inbound traffic)
• 'How to build a highly available 3 Tier Architecture' (Created a 3-Tier that was highly-available, maintained security between tiers and used Auto-Scaling groups on the web and application tier)
• 'How to invoke a Lambda Function triggered by SQS using Python' (Wrote a Python script, which invoked by API Gateway, would trigger Lambda to send a message to a SQS queue)

• Educated business partners on how to conserve energy in efforts to lower billing
• Completed routine and complex account updates to resolve problems.
• Monitored expenses to verify appropriate resource use and achieve budgets.
• Evaluated customers' potential needs to make appropriate recommendations.
• Set up new customer accounts and updated existing profiles with latest information.
• Secured on-time payments and collected on delinquent accounts with tailored payment plans.
• Adhered to standards of quality and service as well as all compliance requirements.
• Collected and analyzed data to learn more about consumer behavior.
• Resolved complex billing and payment issues for balanced, accurate accounts.
• Offered Leadership assistance with training new employees
• Participated in Y-jacking with VP's of the Corporation

• Answered constant flow of customer calls with minimal wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Developed and updated databases to handle customer data.
• Responded to customer requests for products, services, and company information.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Identified opportunities to sale in afast paced, dynamic contact center environment
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Processed customer transactions promptly, minimizing wait times.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Established rapport with new clients to increase satisfaction and loyalty.
• Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
• Assisted with training of new tellers on policies and procedures.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

• Rotated merchandise according to supervisor direction, maintaining fresh and attractive sales floor displays.
• Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Answered questions about store policies and addressed customer concerns.
• Trained new employees to use selling strategies and apply best practices.