Ashley N. Bailey

• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Answered high volume incoming phone calls and addressed questions from patients and healthcare providers.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Solved patient problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Reviewed and verified customer information and insurance provider information.
• Communicated directly with doctors offices via telephone, fax and email.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Supported community outreach efforts by participating in local events promoting vaccination awareness.
• Maintained patient confidentiality while accurately documenting vaccine administration records in electronic health systems.
• Promoted a positive patient experience with clear communication and gentle injection techniques.
• Provided age-appropriate vaccines according to CDC guidelines, ensuring accurate dosages were administered based on individual needs.
• Enhanced clinic efficiency by effectively managing vaccine inventory and maintaining accurate records.
• Demonstrated flexibility by adapting to fluctuating patient volume and varying workloads during peak flu vaccination periods.

• Screen over 200 phone calls daily
• Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment.
• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
• Set up and modified patient profiles to include current information such as medications and insurance details.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Stocked, labeled and inventoried medication to keep accurate records.
• Perform clerical tasks such as coping, filing, faxing and scanning.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Resolved non-routine issues like third-party billing, computer system and customer service issues.
• Worked with the Covid Clinics administering Covid-19 vaccines.

• Patients have range of mild to progressed dementia.
• Maintained clean, safe and well-organized patient environment.
• Assisted residents in preparing for activity and social programs.
• Changed bed linens, dumped trash and smoothly handled maintenance issues to promote resident comfort.
• Assisted residents with daily dental and mouth care, bath functions and hair care.
• Monitored progress and documented patient health status changes to keep care team updated.

Certification eLicense: 09319421

Expiration Date: 09/30/2024