Ashley N. Bailey

• Communicated with prescriber and documented changes to verify medication dosages, refill authorizations, and patient information.
• Retrieve voicemails of non controlled phoned in prescriptions from prescribers to then input all data into the system.
• Supported patient needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
• Boosted patient retention through exceptional service, addressing concerns professionally and courteously, fostering trust between patients and pharmacy staff.
• Collaborated with pharmacists to optimize patient care, offering support with prescription interpretation and dosage adjustments.
• Streamlined communication between pharmacists and patients by effectively managing phone calls and addressing inquiries.
• Informed patients about potential drug interactions, leading to increased awareness of risks associated with certain medications combinations.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved patient complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both patient and the company alike.

• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
• Ensured proper patient identification before each administration, minimizing risk of incorrect vaccine, that results in reporting.
• Maintained strict confidentiality regarding patient information according to HIPAA regulations while processing paperwork related to vaccine documentation.
• Developed strong rapport with patients, addressing their concerns and alleviating anxiety prior to vaccinations.

• Assisted with billing and processing medications claims to insurance companies,
• Maintained accurate and organized records of medications dispensed and prescriptions filled, including controlled medications.
• Organized hard copies that were to be signed then filed accordingly.
• Maintained patient confidentiality and adhered to HIPAA regulations, ensuring secure handling of sensitive information.
• Expedited prescription processing times by utilizing advanced software systems for efficient data entry, verification, and insurance billing tasks.
• Demonstrated strong attention to detail in reviewing prescriptions for accuracy before dispensing medications to patients.
• Supported effective communication between pharmacy staff and customers, addressing inquiries regarding medications and administration.
• Delivered exceptional customer service through empathetic listening, proactive problem-solving, and clear communication skills.
• Collaborated with healthcare professionals to ensure appropriate medication therapy management for patients.
• Participated in continuous education programs to stay current with industry standards and maintain certification requirements as a National Certified Pharmacy Technician.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

• In preparation for my CPhT, I worked along side the lead technician to further my knowledge with the Kroger Systems and protocols.
• Resolved third-party billing holds such as Prior Authorizations and over-ride codes.
• Worked closely with different pharmacy benefit plans to ensure medication was covered by the third-party.
• Assured patient of any non-formulary medications that would be addressed with Prescriber and Third-Party.
• Communicated Non-Formulary Change to alternative therapy with Prescriber and Patient.
• Self-motivated, with a strong sense of personal responsibility and communication.
• Experienced working both independently and collaboratively in any environment.
• Answered high volume incoming phone calls and addressed questions from patients and healthcare providers.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.

• Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Experienced working with desktop computer, fax/copying machine and land-line telephones.
• Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
• Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
• Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

• Assisted the Pharmacist in a Covid Pandemic Clinic setting, with the administration of the covid vaccine.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

• Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
• Performed data entry and completed proper paperwork.
• Completed physical inventory counts each month.
• Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
• Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
• Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
• Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
• Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.

• Supported the pharmacists in the preparation of dispensing medications, as well as ensuring proper medication management.
• Stocked, labeled and inventoried medication to keep accurate records.
• Perform clerical tasks such as coping, filing, faxing and scanning.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Resolved non-routine issues like third-party billing, computer system and customer service issues.
• Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
• Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
• Provided exceptional customer service, addressing concerns and answering questions about medications and treatment plans.

• Patients have range of mild to progressed dementia.
• Maintained clean, safe and well-organized patient environment.
• Assisted residents in preparing for activity and social programs.
• Changed bed linens, dumped trash and smoothly handled maintenance issues to promote resident comfort.
• Assisted residents with daily dental and mouth care, bath functions and hair care.
• Monitored progress and documented patient health status changes to keep care team updated.

Certification eLicense: 09319421

Expiration Date: 09/30/2026