Summary
Work History
Education
Skills
Timeline
Professional/personal References
Overview
Hi, I’m

Ashley N. Bailey

Sylvania,OH

Summary

  • Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

CVS Pharmacy

Lead Pharmacy Technician /Covid Vaccine
2017.11 - 2023.05 (5 years & 6 months)

Job overview

  • Screen over 200 phone calls daily
  • Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Set up and modified patient profiles to include current information such as medications and insurance details.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Perform clerical tasks such as coping, filing, faxing and scanning.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Assist the Pharmacist with the administer of the Covid-19 vaccine.

Kingston Residence of Sylvania

Resident Assistant
2016.07 - 2018.10 (2 years & 3 months)

Job overview

  • Patients have range of mild to progressed dementia.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted residents in preparing for activity and social programs.
  • Changed bed linens, dumped trash and smoothly handled maintenance issues to promote resident comfort.
  • Assisted residents with daily dental and mouth care, bath functions and hair care.
  • Monitored progress and documented patient health status changes to keep care team updated.

Education

Morrison R. Waite , Toledo, OH

H.S. Diploma
06.2004

Med1Care , Toledo, OH

Some College (No Degree) from Nursing Assistance

Board of Pharmacy

from Registered Technician
11.2017

Promedica , Ohio

from CPR/First Aid
2020

Cvs Pharmacy , Sylvania, OH

from Vaccine Administrator
2020

Board of Pharmacy

from National Certification
06.2023

Skills

  • Team Collaboration
  • Updating Medication Histories
  • Staff Development
  • FDA Compliance
  • Quality Assurance and Control
  • Workflow Optimization
  • Patient Confidentiality
  • Assisting Pharmacists
  • Insurance Claim Processing Software
  • FDA and HIPAA Compliance

Timeline

Lead Pharmacy Technician /Covid Vaccine

CVS Pharmacy
2017.11 - 2023.05 (5 years & 6 months)

Resident Assistant

Kingston Residence of Sylvania
2016.07 - 2018.10 (2 years & 3 months)

Morrison R. Waite

H.S. Diploma

Med1Care

Some College (No Degree) from Nursing Assistance

Board of Pharmacy

from Registered Technician

Promedica

from CPR/First Aid

Cvs Pharmacy

from Vaccine Administrator

Board of Pharmacy

from National Certification

Professional/personal References

  • Professional Reference:

Name: Emily Kramp

Profession: Pharmacist

Email: emily.kramp1@gmail.com

  • Professional Reference:

Name: Taylor Rossi

Profession: Pharmacist

Email:

  • Personal Reference:

Name: Amy Smith

Profession: SAHM

Email: amysmithsmith@hotmail.com

Overview

7
years of professional experience
Ashley N. Bailey