Lead Pharmacy Technician /Covid Vaccine
CVS Pharmacy
2017.11 - 2023.05 (5 years & 6 months)
Hi, I’m
Ashley N. Bailey
Sylvania,OH
Summary
- Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
CVS Pharmacy
Lead Pharmacy Technician /Covid Vaccine
2017.11 - 2023.05 (5 years & 6 months)
Job overview
- Screen over 200 phone calls daily
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Set up and modified patient profiles to include current information such as medications and insurance details.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled and inventoried medication to keep accurate records.
- Perform clerical tasks such as coping, filing, faxing and scanning.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Assist the Pharmacist with the administer of the Covid-19 vaccine.
Kingston Residence of Sylvania
Resident Assistant
2016.07 - 2018.10 (2 years & 3 months)
Job overview
- Patients have range of mild to progressed dementia.
- Maintained clean, safe and well-organized patient environment.
- Assisted residents in preparing for activity and social programs.
- Changed bed linens, dumped trash and smoothly handled maintenance issues to promote resident comfort.
- Assisted residents with daily dental and mouth care, bath functions and hair care.
- Monitored progress and documented patient health status changes to keep care team updated.
Education
Morrison R. Waite , Toledo, OH
H.S. Diploma
06.2004
Med1Care , Toledo, OH
Some College (No Degree) from Nursing Assistance
Board of Pharmacy
from Registered Technician
11.2017
Promedica , Ohio
from CPR/First Aid
2020
Cvs Pharmacy , Sylvania, OH
from Vaccine Administrator
2020
Board of Pharmacy
from National Certification
06.2023
Skills
- Team Collaboration
- Updating Medication Histories
- Staff Development
- FDA Compliance
- Quality Assurance and Control
- Workflow Optimization
- Patient Confidentiality
- Assisting Pharmacists
- Insurance Claim Processing Software
- FDA and HIPAA Compliance
Timeline
Resident Assistant
Kingston Residence of Sylvania
2016.07 - 2018.10 (2 years & 3 months)
Morrison R. Waite
H.S. Diploma
Med1Care
Some College (No Degree) from Nursing Assistance
Board of Pharmacy
from Registered Technician
Promedica
from CPR/First Aid
Cvs Pharmacy
from Vaccine Administrator
Board of Pharmacy
from National Certification
Professional/personal References
- Professional Reference:
Name: Emily Kramp
Profession: Pharmacist
Email: emily.kramp1@gmail.com
- Professional Reference:
Name: Taylor Rossi
Profession: Pharmacist
Email:
- Personal Reference:
Name: Amy Smith
Profession: SAHM
Email: amysmithsmith@hotmail.com
Overview
7
years of professional experience