Ashley N Hartz
Harrisburg,PA
Summary
Veterinary professional with 11+ years of clinical experience and hands-on involvement in 25+ clinical trials, including multiple Loyal-sponsored trials and the current STAY and EXPLORE studies. Recognized for excellence in client education, clear communication, data collection and compliance, with a proven ability to translate complex medical concepts into clear messages. Having first-hand interactions with Loyal patients and studies, I am eager to leverage veterinary expertise and passion for longevity in dogs as apart of the Loyal team!
Overview
12
12
years of professional experience
1
1
Certification
Work History
Veterinary and Clinical Trial Technician
Animal Hospital of Dauphin County
01.2020 - Current
- Served as main clinical trial technician for over 25 studies.
- Lead client education initiatives, translating clinical information into clear compelling messaging that improves compliance and understanding.
- Accurately collect, record and organize data per GCP guidelines, FDA regulations and specific protocols.
- Monitor and satisfy queries as needed throughout trial
- Revise and update data as needed throughout course of study.
- Communicate complex client interactions using conflict management skills, consistently requested by clients.
- Act as trainer for new hires, ensuring consistency in messaging, client care standards, and hospital procedures
- Manage and organize in-house IVP, CP and trial inventory.
- Collaborate closely with clinical trial teams to educate and guide clients through study protocols, improving recruitment and retention.
- Use quality monitoring data management system to compile and track performance at team and individual level.
- Identify potential areas for improvement within existing processes or workflows.
- Participate in internal assessments and audits as required.
Veterinary Technician
Edward Mimnagh and Associates
Hershey, PA
01.2014 - 10.2019
- Delivered high-quality veterinary technical support including lab work, phlebotomy, sample handling, and patient monitoring.
- Exercised safely handling of patients to protect team while performing exams or treatments
- Educated clients on treatment plans, procedures, and preventive care, establishing early expertise in veterinary communication
- Supported a busy clinical team in daily operations while ensuring excellent client experience
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking
- Organization
- OSHA Compliance
- Documentation and reporting
- Clinical trial experience
- Quality control
- In-person and digital communication
- Team training
Certification
GCP Certified
Timeline
Veterinary and Clinical Trial Technician
Animal Hospital of Dauphin County
01.2020 - Current
Veterinary Technician
Edward Mimnagh and Associates
01.2014 - 10.2019