Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Ashley N. O’Donald

Las Vegas,NV

Summary

Accomplished Flight Attendant offering over 3 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Previous background in Management, Sales, Marketing, Business Development and Project Management. Also have attained 7 years of experience in the restaurant industry. Excellent problem solving, decision making and communication skills; with a strong commitment to detail.

Overview

13
13
years of professional experience

Work History

Flight Attendant

Spirit Airlines
Las Vegas , NV
07.2019 - Current
  • As a flight attendant at Spirit Airlines I am committed to ensuring safety and comfort to all guests onboard the aircraft.
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Demonstrate respect, friendliness and willingness to help wherever needed.

Outside Marketing Manager

Renewal by Andersen
Harrisburg, PA
07.2017 - 08.2018
  • As an Outside Marketing Manager at Renewal by Andersen; I monitored day-to-day activities of 20 employees, noting areas needing improvement and implementing plans for rectification.
  • Maintaining a schedule of 300 events per year.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Grew sales and boosted profits 35% from previous year, applying proactive management strategies and enhancing sales and marketing training.
  • Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets, and sales plans for business segments.
  • Maintained complete database of files, contacts and project materials.
  • Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
  • Created curricula, instructions, documents and written tests for various types of training courses.
  • Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Performed research to collect and record industry data.

Event Coordinator

Renewal by Andersen
Altoona, PA
01.2017 - 07.2018
  • As an Event Coordinator at Renewal by Andersen; I was responsible for networking with event personnel and vendors to find events to market the companies products.
  • I also attended the shows and events to market the companies products; along with building rapport with potential buyers to generate sales leads.
  • Supported events execution and venue set up and tear down.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Marketing
  • Sales
  • Building customer rapport
  • Networking with other businesses
  • Sales referrals
  • Project management

Financial Solutions Specialist

First Commonwealth Bank
Altoona, PA
08.2016 - 06.2017
  • As a financial solutions specialist at First Commonwealth Bank, I assessed customers financial needs. I established trust and optimized sales opportunities resulting in quality customer service in a fast paced working environment.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Identified customer financial service needs to prepare proposals and sell services.
  • Met with clients to determine financial objectives and review assets, liabilities, cash flow and other financial information.
  • Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
  • Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Performed vault audits, alarm and door duties to facilitate opening and closing of operations.
  • Trained new employees.
  • Placed orders (supplies/ money).

Server/Alley Coordinator

Red Lobster
Altoona, PA
08.2015 - 04.2016
  • At Red lobster I was responsible for assuring that meals went to the guest in a timely manner and were presented to standard; while providing elevated customer satisfaction through followup and enthusiastic customer service.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Organized and replenished supplies at food stations and prepared additional ingredients during downtime for expected busy periods to optimize team performance.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Monitored food preparation, production and plating for quality control.
  • Trained new employees.

General Manager

O’s Grille
Altoona, PA
02.2014 - 08.2015
  • As the general manager at O's Grill I managed kitchen and front of the house staff, supervised preparation of foods, and provided exceptional customer service.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.


Food Preparation Worker

Hoss's Steak And Sea House
Duncansville, PA
12.2009 - 03.2014
  • As a food preparation employee at Hoss's Steak and Sea House; I was responsible for keeping the workstation and equipment clean, organized, sanitized and sufficiently stocked while providing customer service at the salad bar.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Trained new employees


Education

No Degree - Criminology

Mount Aloysius College
Cresson, PA

High School Diploma -

Hollidaysburg Area High School
Hollidaysburg, PA
06.2012

Skills

  • Safety
  • Customer Service
  • Management
  • Problem solving
  • Sales
  • Public relations
  • Marketing
  • Team building

Timeline

Flight Attendant

Spirit Airlines
07.2019 - Current

Outside Marketing Manager

Renewal by Andersen
07.2017 - 08.2018

Event Coordinator

Renewal by Andersen
01.2017 - 07.2018

Financial Solutions Specialist

First Commonwealth Bank
08.2016 - 06.2017

Server/Alley Coordinator

Red Lobster
08.2015 - 04.2016

General Manager

O’s Grille
02.2014 - 08.2015

Food Preparation Worker

Hoss's Steak And Sea House
12.2009 - 03.2014

No Degree - Criminology

Mount Aloysius College

High School Diploma -

Hollidaysburg Area High School

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Ashley N. O’Donald