ASHLEY N. TAYLOR
Orange Park,FL
Summary
Capable Logistics Specialist knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Logistics Coordinator
Associated Couriers LLC
Jacksonville, FL
09.2022 - Current
- Assigned deliveries to drivers according to their availability and route optimization guidelines.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Ensured accuracy and efficiency of generated reports by resolving identified issues.
Jr. Talent Acquisition & Development
Corporate Traffic Logistics
Jacksonville, FL
04.2022 - 08.2022
- Managed the candidate experience by being the initial contact, moving candidates through the interviewing process, pre-screening, and maintaining the recruitment pipeline.
- Developed applicant flow for key positions including internet sourcing, external job boards, employee referral programs, job fairs, University/College fairs, networking events as a means to obtain a strong pipeline of candidates and to effectively meet hiring needs and business initiatives.
- Provided support to HR Advisors including administrative and compliance support for the recruitment process.
- Responsible for all new hire trainings.
- Enhanced existing training manuals to meet evolving business needs.
- Traveled to Charlotte, NC branch when needed.
Logistics Solutions Engineer
Corporate Traffic Logistics
Jacksonville, FL
03.2020 - 08.2022
- Daily operations included multi-tasking sales, account management, collections, and freight coverage simultaneously while in a call center environment.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Market, negotiate freight rates, and sell transportation services to established companies nationwide for a leading transportation company.
- Freight Scheduling: Post loads daily to high-volume internet load boards to increase load visibility and opportunities to carriers nationwide.
- Worked with multiple distributors and large chain stores in providing trucks for their orders.
- Increase sales by building a strong customer and carrier relationship.
Paralegal/Legal Assistant/Presuit Secretary
Morgan & Morgan Law Firm
Jacksonville, FL
01.2018 - 03.2020
- Initially hired as a Pre-suit Secretary, then promoted to serve as a Legal Assistant, then promoted to a Litigation Paralegal for one of the law firm’s senior partners, providing the full range of administrative and research support.
- Working in close concert with attorney, prepare legal documents and court filings as well as various types of legal briefs, pleadings, and court submissions.
- Monitor attorney’s office appointments and track court dates to ensure compliance; collect, sort, file and distribute daily mail; maintain strict control over sensitive documents.
Waitress/Hostess/Hostess Coach
Millers Ale House Bar and Grill
Orange Park, FL
05.2016 - 12.2017
- Initially hires as a Hostess for this large (300-seat) casual dining facility generating approximately $1.5 million in annual revenues, then promoted to role of Server, then assumed additional duties of Hostess Coach to train new-hires.
- In a high volume, fast faced environment that included an outside patio bar, supported multiple large sports events and delivered hightest quality customer service.
Education
Bachelor of Science - Logistics
Florida State College At Jacksonville
Jacksonville, FL12-2024
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL12.2020
Skills
- Supply & Logistics Management
- Cold Calling & Prospecting
- Analytical and Critical Thinking
- Operations Management
- Recruitment & Training Development
- Organizational Skills/Detail-Oriented
- CRM & TMS Systems
- Customer Service (7 years)
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Time Management
- Microsoft Office
- Problem Solving
- Multi-Tasking
- Scheduling Coordination
Certification
- Logistics & Transportation Specialist Technical Certificate
Languages
Spanish
Limited
Timeline
Lead Logistics Coordinator
Associated Couriers LLC
09.2022 - Current
Jr. Talent Acquisition & Development
Corporate Traffic Logistics
04.2022 - 08.2022
Logistics Solutions Engineer
Corporate Traffic Logistics
03.2020 - 08.2022
Paralegal/Legal Assistant/Presuit Secretary
Morgan & Morgan Law Firm
01.2018 - 03.2020
Waitress/Hostess/Hostess Coach
Millers Ale House Bar and Grill
05.2016 - 12.2017
Bachelor of Science - Logistics
Florida State College At Jacksonville
Associate of Arts -
Florida State College At Jacksonville
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