Hi, I’m
Ashley Nichole Dixon
Summary
Seasoned Service Representative committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.
Overview
14
years of professional experience
Work History
Mother
Barback/Door Attendant
01.2023 - Current
Job overview
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
OutLoud Sports
League Manager
09.2023 - Current
Job overview
- Enhanced league performance by implementing effective team management strategies.
- Boosted player satisfaction through consistent communication and feedback.
- Streamlined scheduling processes for improved league efficiency and organization.
- Developed marketing initiatives to increase league visibility and attract new participants.
- Oversaw event planning logistics, ensuring smooth execution of tournaments, games, and other events.
- Established a positive environment that promoted good sportsmanship and fostered personal growth among players.
Mission National Bank
Deposit Operations Specialist
01.2023 - 11.2023
Job overview
- Managed daily deposit operations tasks, ensuring accurate and timely completion of all transactions.
- Ensured accuracy in deposits by meticulously reviewing and reconciling daily transaction reports.
- Supported team members in achieving department goals through effective collaboration and communication.
- Contributed to fraud prevention efforts, closely monitoring accounts for suspicious activity and reporting findings to management.
- Maintained compliance with banking regulations, adhering to established policies and procedures during all deposit operations tasks.
- Reduced errors in deposit operations by diligently verifying and correcting transaction data.
Mission National Bank
Customer Service Supervisor
07.2022 - 01.2023
Job overview
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Mentored new hires, facilitating their onboarding process and fostering a positive team environment.
- Implemented security measures to protect bank assets, reducing instances of fraud and theft.
- Streamlined teller operations for improved efficiency and reduced wait times.
Moderro Technologies
Customer Success Lead
06.2021 - 03.2022
Job overview
- Created customer support strategy to increase customer retention.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Resolved problems, improved operations and provided exceptional service.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
SimonMed Imaging
Front Desk/Medical Receptionist
06.2021 - 03.2022
Job overview
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
JP Morgan Chase
Relationship Banker
08.2018 - 04.2021
Job overview
- Solved customer challenges by offering relevant appropriate products and services.
- Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Chase Bank
Lead Teller Operations Specialist
02.2018 - 08.2018
Job overview
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Motivated and trained employees to maximize team productivity.
- Tracked and analyzed reports to determine needed improvements.
Chase Bank
Teller
06.2013 - 02.2018
Job overview
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Processed quarterly vault and ATM audits with zero error rate.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Starbucks
Barista
11.2010 - 08.2013
Gap Inc.
Customer Service Representative
10.2010 - 08.2011
Education
San Francisco State University, San Francisco, CA
Bachelor of Arts from Women And Gender Studies
06.2017
University Overview
- Minored in Sexuality Studies
- Coursework focused on Latino Studies.
Skills
- Spanish
- Banking
- Customer service
- Community organizing
- Relationship building and management
- Cash Handling
- Team management
Affiliations
- Community Organizer with C.A.L.M.A (Collective Action for Laborers, Migrant Workers, and Asylum Seekers)
Timeline
League Manager
OutLoud Sports
09.2023 - Current
Barback/Door Attendant
Mother
01.2023 - Current
Deposit Operations Specialist
Mission National Bank
01.2023 - 11.2023
Customer Service Supervisor
Mission National Bank
07.2022 - 01.2023
Customer Success Lead
Moderro Technologies
06.2021 - 03.2022
Front Desk/Medical Receptionist
SimonMed Imaging
06.2021 - 03.2022
Relationship Banker
JP Morgan Chase
08.2018 - 04.2021
Lead Teller Operations Specialist
Chase Bank
02.2018 - 08.2018
Teller
Chase Bank
06.2013 - 02.2018
Barista
Starbucks
11.2010 - 08.2013
Customer Service Representative
Gap Inc.
10.2010 - 08.2011
San Francisco State University
Bachelor of Arts from Women And Gender Studies
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