Ashley Nicole Marcia
Stafford,VA
Summary
Experienced Administrative Assistant with strong organizational skills. Specialized in managing daily operations, communication, inventory/ordering, event planning and staff training. Quick learner with strong problem solving abilities and basic technical troubleshooting skills.
Overview
7
7
years of professional experience
Work History
Department Administrative Assistant - Card Shop
Wegmans
02.2022 - Current
- Oversaw daily operations of card shop department, ensuring efficient service and inventory management.
- Managed inventory and utilized digital ordering systems.
- Checked inventory levels regularly and ordered products to prevent shortages.
- Received shipments and organized inventory for efficient stock management.
- Maintained stocked and organized shelves, enhancing product visibility and customer experience.
- Create attractive merchandise displays and seasonal presentations.
- Plan department activities and displays months in advance for seasonal events.
- Perform administrative and operational tasks to ensure smooth department function.
- Troubleshot and resolved equipment and operational issues independently.
- Train and mentor new employees.
- Assisted customers by recommending products and answering questions.
- Provided excellent customer service in a fast-paced environment.
- Collaborate effectively with team members across different personalities and work styles.
- Troubleshot and maintained coffee equipment during busy shifts.
Customer Service Associate
Red Lobster
06.2019 - 01.2022
- Acted as the primary point of contact for guests entering the restaurant.
- Handled customer inquiries and phone calls, providing timely and effective support.
- Managed waitlists and seating arrangements, enhancing guest flow and satisfaction.
- Maintained organized front-of-house operations during high-volume periods, ensuring seamless service delivery.
- Ensured guest areas remained clean, stocked, and welcoming.
- Developed strong multitasking, communication, and customer service skills.
Education
General Studies - Psychology
Germanna Community College
Fredericksburg, VASkills
- Customer Service
- Inventory Management
- Product Ordering
- Vendor Relations
- Team Training
- Administrative Support
- Merchandising & Displays
- Event Planning
- Problem Solving
- Communication
- Multitasking
- Microsoft Office
- Digital Ordering Systems
- Basic Technical Troubleshooting
Languages
- English, Fluent
- Spanish, Bilingual
Timeline
Department Administrative Assistant - Card Shop
Wegmans
02.2022 - Current
Customer Service Associate
Red Lobster
06.2019 - 01.2022
General Studies - Psychology
Germanna Community College