Ashleynn Gaston
Norwalk,Connecticut
Summary
To secure a position in the customer service sector which allows to utilize interpersonal and multitasking skills. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate
AT&T
10.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
CDL Class B School Bus
Durham School Services
01.2021 - 10.2023
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Associate/Customer Service
Home Depot
01.2016 - 01.2018
- Handled clients inquiries both in person and over the phone
- Handled cash register
- Assisted all customers with their inquiries & forwarded messages from clients.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Receptionist/Administrative Assistant
Zafra Driving School
01.2013 - 01.2014
- Communicate with Administrators, Faculty, Students, and Parent
- As a Driving school Receptionists/Administrative Assis
- Answering approximately 30 or more phone calls a day
- Answer questions, Provide information and facilitate communication between administrators, teachers, and students' families.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Associate/Customer Service
Deli Miriam Grocery
01.2012 - 01.2013
- Operated cash register, handled monetary transactions
- Monitored security cameras
- Served food and beverages to customers, provided excellent service.
- Reduced response times with effective time management and prioritization skills.
Education
CERTIFICATE - MEDICAL BILLING AND CODING
Training Direct
Bridgeport, CT09.2022
High school Diploma -
Norwalk High School
Norwalk, CT06.2017
Skills
- Detail-Oriented Bilingual (English-Spanish) professional
- Ability to work in a fast paced changing environment
- Prompt and dependable, able to work well in a team environment and/ or independent
- Excellent customer service and organization skills
- Eager to learn, and able to handle multiple tasks
- Customer Service
- Teamwork
- Problem-Solving
- Reliability and punctuality
- FLUENT IN SPANISH AND ENGLISH
- Relationship Building
- Store maintenance
- Retail Store Operations
Personal Information
Work Permit: Authorized to work in the US for any employer
References
- Elizabeth P., (203)804-5323
- Melissa S., (347)256-3321
- Emmanuel V., (347)849-7954
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Sales Associate
AT&T
10.2023 - Current
CDL Class B School Bus
Durham School Services
01.2021 - 10.2023
Associate/Customer Service
Home Depot
01.2016 - 01.2018
Receptionist/Administrative Assistant
Zafra Driving School
01.2013 - 01.2014
Associate/Customer Service
Deli Miriam Grocery
01.2012 - 01.2013
CERTIFICATE - MEDICAL BILLING AND CODING
Training Direct
High school Diploma -
Norwalk High School