Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Thomas

Salisbury,MD

Summary

Results-driven Retail Management Professional with 8+ years of experience leading teams, optimizing operations, and enhancing customer satisfaction. Skilled in GAAP, full-cycle accounting, and payroll, with a strategic mindset for improving performance and profitability. Proven ability to drive sales, implement operational efficiencies, and foster a culture of innovation and continuous improvement. A proactive, assertive leader committed to exceeding business goals through clear communication and motivated team development.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Supply Chain Intern

JD Finish Line
06.2025 - Current
  • Support the Vendor Relations Manager with compliance tracking, chargeback reporting, and RFID implementation
  • Identify and escalate violations or inefficiencies in the vendor onboarding process
  • Collaborate with buyers to troubleshoot product flow, purchase minimums, and operational bottlenecks
  • Analyze vendor performance data to drive accountability and cost recovery opportunities
  • Analyze data to enhance the vendor chargeback reporting system and it's sub-functions
  • Manually build complex spreadsheets to enhance services across the supply chain

Store Manager

JD Finish Line
08.2023 - Current
  • Lead daily store operations, enhancing customer experience and team performance.
  • Maintain visual merchandising standards, ensuring a customer-friendly environment.
  • Supervise and develop staff, fostering a culture of accountability and growth.
  • Monitor sales data, implementing strategies to boost store revenue.
  • Ensure compliance with HR policies, optimizing recruitment and training processes.
  • Lead store operations, ensuring exceptional customer experiences and maintaining visual merchandising standards. Supervise staff, drive sales success, and optimize performance metrics.
  • Foster a high-performance culture by setting clear expectations, analyzing team performance, and implementing solutions that drive continuous improvement in-store operations.
  • Coach and inspire team members to maximize individual performance. Identify and develop strong performers, while actively managing underperformance to enhance overall store efficiency.
  • Monitor key performance indicators, inventory movement, and sales performance. Implement strategies to boost average transaction value and drive accessory sales.
  • Partner with Area Manager to plan and execute company initiatives. Ensure adherence to loss prevention and cash handling procedures, minimizing potential losses.

Branch Manager

Island Creamery
08.2021 - 08.2023
  • Led a team of 4-10, enhancing operational efficiency and team collaboration.
  • Oversaw inventory management, ensuring optimal stock levels and timely updates to management.
  • Executed opening and closing procedures, maintaining accurate cash balances.
  • Managed cake orders, ensuring timely fulfillment and quality control.
  • Resolved shift challenges, maintaining smooth drive-thru operations.
  • Spearheaded team efficiency initiatives, resulting in streamlined operations and improved customer satisfaction scores for drive-thru service.
  • Implemented data-driven inventory management system, reducing waste and optimizing stock levels for increased profitability.

Assistant Store Manager

Bath and Body Works, Limited Brands
03.2021 - 04.2022
  • Led team to surpass sales targets by optimizing schedules and enhancing customer engagement.
  • Managed performance and training, fostering a collaborative and high-achieving team environment.
  • Directed inventory and workforce management, ensuring efficient operations and cost control.
  • Implemented strategic selling techniques, boosting customer satisfaction and loyalty.
  • Oversaw store operations, maintaining a safe and inviting shopping experience.
  • Led team to exceed sales targets, optimized scheduling, and enhanced customer experience, resulting in measurable growth in store performance and customer loyalty.
  • Fostered a cohesive team environment, mentoring staff to deliver exceptional service, while efficiently managing inventory and implementing effective selling strategies.
  • Pioneered creative floor set executions and customer engagement techniques, significantly boosting store ambiance and driving increased foot traffic and sales.
  • Utilized data-driven insights to optimize workforce management, control expenses, and streamline operations, leading to improved store efficiency and profitability.
  • Cultivated a positive work culture through effective coaching and development programs, resulting in high team morale and reduced turnover rates.

Manager, Payroll, Benefits & Student Accounts

Barrie School
08.2019 - 02.2021
  • Managed student billing, ensuring accurate account setup and monthly statement distribution.
  • Processed payroll bi-monthly, maintaining precise records and timely employee payments.
  • Collaborated with families to resolve billing issues, enhancing satisfaction and payment timeliness.
  • Balanced monthly reports with the general ledger, ensuring financial accuracy and compliance.
  • Prepared and reviewed A/R aging reports, supporting financial decision-making with the CFO.
  • Managed a comprehensive student billing system, ensuring accurate financial records and timely payment processing for enhanced revenue flow.
  • Orchestrated bi-monthly payroll operations, maintaining meticulous records and ensuring compliance with tax regulations and employee benefits.
  • Facilitated smooth onboarding processes, coordinating with multiple departments to set up new hires with necessary resources and access.
  • Implemented proactive collection strategies, reducing overdue accounts and improving overall financial health of the institution.
  • Provided clear communication to parents about billing processes, fostering positive relationships and ensuring financial transparency.

HR and Office Administration Specialist

National Association of Enrolled Agents
10.2018 - 08.2019
  • Oversaw hiring and onboarding, enhancing team cohesion and efficiency.
  • Managed employee benefits and leave, ensuring compliance and satisfaction.
  • Coordinated travel logistics, optimizing costs and improving planning.
  • Facilitated affiliate programs, strengthening partnerships and engagement.
  • Supported budget and audit processes, contributing to financial accuracy.
  • Streamlined HR processes, managing hiring, onboarding, and benefits enrollment while overseeing employee time-off and professional development initiatives.
  • Optimized travel management using Egencia software, reconciling expenses and coordinating hotel bookings for staff and volunteers across the organization.
  • Served as Affiliate Council Staff Liaison, facilitating communication and coordinating governance-related documents for multiple state partners.
  • Managed office logistics, including team meetings and events, while providing crucial support for mail distribution and building management liaison.
  • Assisted with education and meeting preparations, offering backup phone coverage during high-volume periods and managing material purchases within budget constraints.

Membership and Accounting Manager

Robert Half Accountemps
03.2018 - 10.2018
  • Supported 500+ members, enhancing retention and satisfaction through proactive engagement.
  • Managed $2M in receivables, ensuring timely collections and accurate financial records.
  • Streamlined membership processes, improving application and renewal efficiency by 40%.
  • Utilized QuickBooks and iMIS for precise billing and database management.
  • Resolved account discrepancies, fostering trust and maintaining confidentiality.
  • Streamlined accounts receivable processes, enhancing efficiency in dues collection and financial reporting for the association's diverse membership base.
  • Improved member retention through proactive engagement, personalized support, and strategic relationship building initiatives.
  • Managed complex database operations, ensuring data integrity and generating accurate financial reports for informed decision-making.
  • Coordinated with multiple departments to resolve account discrepancies, maintaining high standards of customer service and financial accuracy.
  • Implemented new processes for membership application and renewal, optimizing workflow and enhancing the overall member experience.

Database Management & Member Services Coordinator

American Bus Association
08.2016 - 03.2018
  • Led database management and analysis, enhancing data accuracy and efficiency.
  • Facilitated trade show preparations, improving event readiness and member engagement.
  • Processed applications and renewals, resolving discrepancies to boost member satisfaction.
  • Coordinated membership tasks, increasing prospective member outreach and follow-ups.
  • Managed event logistics, ensuring seamless registration and successful annual meetings.
  • Managed database, analyzed trends, and generated statistics for events and membership, enhancing data-driven decision-making processes.
  • Coordinated with multiple teams to streamline member services, event planning, and business development initiatives.
  • Oversaw member acquisition programs, processed applications, and managed renewals, contributing to membership growth and retention.
  • Implemented webinar systems and managed digital publications, modernizing member engagement and communication channels.
  • Executed quality assurance checks, managed event logistics, and supervised temporary staff, ensuring operational excellence.

Education

BS/MSA - Accounting

University of Maryland-College Park
College Park, Maryland
05.2018

BS - Political Science, Pre-Law

Bowie State University
Bowie, Maryland
05.2011

Skills

  • Accounts Payable (Experienced),
  • Payroll (Expert)
  • Tax Reporting (Experienced)
  • Accounts Receivable (Experienced),
  • Month-End Closing (Experienced),
  • Year-End Closing (Skillful),
  • Budget Monitoring (Experienced),
  • 403B Administration (Experienced),
  • 401K Administration (Experienced),
  • Retail Management (Expert),
  • Accounting System Conversions (Experienced),
  • Cash Management (Expert),
  • Human Resources (Experienced),
  • Conference Management (Experienced),
  • Meetings Management (Experienced),
  • GAAP (Experienced),
  • Government Contract Billing (Experienced),
  • Membership Database Management (Experienced),
  • Office Management (Expert)

Certification

Certified Data Management Professional - DAMA

Accredited Payables Manager - IOFM

Timeline

Supply Chain Intern

JD Finish Line
06.2025 - Current

Store Manager

JD Finish Line
08.2023 - Current

Branch Manager

Island Creamery
08.2021 - 08.2023

Assistant Store Manager

Bath and Body Works, Limited Brands
03.2021 - 04.2022

Manager, Payroll, Benefits & Student Accounts

Barrie School
08.2019 - 02.2021

HR and Office Administration Specialist

National Association of Enrolled Agents
10.2018 - 08.2019

Membership and Accounting Manager

Robert Half Accountemps
03.2018 - 10.2018

Database Management & Member Services Coordinator

American Bus Association
08.2016 - 03.2018

BS - Political Science, Pre-Law

Bowie State University

BS/MSA - Accounting

University of Maryland-College Park

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