Ashley Olds
Summary
I started my dental career as a certified Dental Technician, through the Air Force, experienced in direct patient care, creating and updating patient records, and general office management duties. Customer-oriented with a strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with an internal drive to deliver excellence. Tactical team builder with a strong background in training and team development. Assistant successful in preparing documents, answering customer questions, and entering data into computer programs. Good troubleshooting, diagnostic, and repair skills combined with strong attention to detail and systematic approach. Proficient in Dentrix Ascend Dental Systems. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and amethodical approach. Skilled Training Specialist highly effective at conducting personal and group training sessions focused on topics such as Ascend, Dentistry and being effective leaders. Enthusiastic personality with a hands-on, creative style. Ready to apply many years of experience to a challenging long-term position.
Overview
17
17
years of professional experience
Work History
Software Training Manager - Strategic Accounts
Henry Schein One
10.2022 - Current
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Developed strong client relationships for retaining business.
- Increased client satisfaction by delivering tailored system solutions and resolving complex issues promptly.
- Collaborated with cross-functional teams to develop integrated technology solutions that met our customers needs.
- Assisted customers in troubleshooting product issues and provided solutions for scalability.
- Gave product demonstrations to promote HS1 products.
- Collaborate with the Customer Success teams to advise on product knowledge and best product solutions for customer needs.
Dentrix Ascend Software Trainer
Henry Schein
01.2020 - 10.2022
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Worked directly with the customer to teach the software program to maximize on their production.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Non Commissioned Officer in Charge of Dental
US Air National Guard Recruit
07.2016 - Current
- Supported Chief Operating Officer with daily operational functions with knowledge of military organizational structure, protocol, and general office administrative and clerical procedures
- Analyzed departmental documents for appropriate distribution and filing in electronic record
- Knowledge of and skill in applying a standardized body of military policies and procedures relating to military policies, programs, and management
- Regularly solicited patient feedback to improve customer comfort and satisfaction
- Accurately recorded treatment information in patient dental practice management system
- Instructed patients on dental hygiene practices such as proper tooth-brushing and flossing techniques
- Provided onsite training on dental practice management software, dentrix
- Observed employee fieldwork and usage of materials for quality and consistency
- Trained and mentored staff members on policies, daily task execution and best practices
- Complied with OSHA and HIPAA regulations
- Created and implemented policies and procedures for effective practice management
- Addressed any patient or team member concerns immediately
Dental Assistant
DOD Base Dental Clinic
08.2018 - 12.2020
- Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Office Manager (NCOIC- Military Manager)
USAF
04.2019 - 08.2019
- Managed dental office operations for the entire dental office while scheduling meetings with department supervisors.
- Updated reports, managed accounts and generated reports for company database.
- Delivered performance reviews, recommending additional training or advancements.
- Coordinated and aligned the needs of the Air Force and office team members schedules and disseminated important work information to employees.
- Maintained computer and physical filing systems.
- Coached new airmen on Air Force processes while managing employees to achieve maximum production.
- Developed standard operating procedures for all administrative employees.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Dental Technician
Air National Guard 183rd Wing
08.2007 - 05.2016
- Accurately recorded treatment information in patient records
- Educated patients about proper oral hygiene and plaque control procedures
- Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral)
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties
- Successfully completed OSHA, ADA and HIPAA compliance trainings
- Counseled patients about proper nutrition and self-care programs
- Knowledge of the format, content, and uses of the military medical and dental records and the procedures and requirements regarding its maintenance
- Knowledge of military organizational structure, protocol, and general office administrative and clerical procedures
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Coordinated office activities and operations to secure efficiency and compliance with military policies
- Conducted annual performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions
Dental Assistant
Shawnee Health Care - Carbondale Dental
05.2011 - 03.2012
- Warmly greeted patients and helped them fill out intake and consent forms
- Assisted dentists by passing instruments, suctioning intramural fluids, mixing materials for casts or impressions and updating Dentrix as needed
- Provided patient education on dental hygiene and pre- and post-surgical care
- Gathered patient data, including health histories and records from prior visits for the dentist to view
- Perform inter-oral procedures as directed by the Dentist
- Took dental radiographs, following strict patient protection rules
- Take preliminary impressions for study models, remove sutures, place and remove rubber dams, perio-packs, matrix bands, and wedges
- Cleaned and sanitized dental tools and equipment, straightened up the room and restocked supplies after each patient was treated
- Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral)
- Set up examination room and dental trays in preparation for examinations and procedures
- Successfully completed OSHA, ADA and HIPAA compliance trainings
- Entered patient data into dental records system using Dentrix Software and observed all confidentiality rules to maintain patient privacy
Education
Early Childhood Education
Southern Illinois University Edwardsville
Edwardsville, ILHigh School Diploma -
Pleasant Plains High School
2008
Certificate of Training - Dental
Military Dental Technician School
2008
Skills
- 4 years Dentrix Ascend Experience
- Great public speaking skills
- Excels in Change Management
- Excel in organization and planning
- Detail Oriented
- Computer-savvy and able to learn quickly
- Calm under pressure
- Excellent verbal & written communication skills
- Customer service experience
- Self-motivated professional and excellent time management
- Great interpersonal skills
- Dentrix Ascend Trainer of the Year
Timeline
Software Training Manager - Strategic Accounts
Henry Schein One
10.2022 - Current
Dentrix Ascend Software Trainer
Henry Schein
01.2020 - 10.2022
Office Manager (NCOIC- Military Manager)
USAF
04.2019 - 08.2019
Dental Assistant
DOD Base Dental Clinic
08.2018 - 12.2020
Non Commissioned Officer in Charge of Dental
US Air National Guard Recruit
07.2016 - Current
Dental Assistant
Shawnee Health Care - Carbondale Dental
05.2011 - 03.2012
Dental Technician
Air National Guard 183rd Wing
08.2007 - 05.2016
Early Childhood Education
Southern Illinois University Edwardsville
High School Diploma -
Pleasant Plains High School
Certificate of Training - Dental
Military Dental Technician School