Bonnie Velasquez
Rosharon,TX
Summary
Detail-oriented Medical Billing Specialist with 18+ years of experience in full-cycle revenue management, insurance claims processing, payment posting, and collections within surgical and diagnostic healthcare settings. Extensive knowledge of CPT/ICD coding, EOB reconciliation, pre-certifications, denied claim resolution, and patient financial counseling. Proven ability to increase collections, reduce aging balances, and maintain compliance with HIPAA regulations. Bilingual in English and Spanish.
Overview
19
19
years of professional experience
Work History
Scheduling Coordinator / Revenue Support Specialist
Memorial Hermann Pearland Surgery Center
Pearland, TX
07.2022 - 09.2025
- Posted insurance payments and reconciled EOBs daily to ensure accurate account balances.
- Processed electronic patient payments and updated accounts receivable records.
- Established and monitored patient payment plans in person and by phone.
- Recovered outstanding balances through proactive follow-up calls and declined payment resolution.
- Assisted with insurance pre-certifications and verification for Kaiser and commercial payers.
- Maintained accuracy of surgical billing information by verifying procedure details prior to submission.
- Coordinated closely with surgeons’ offices to confirm procedure codes and documentation.
- Cross-trained in insurance verification, front desk operations, and patient financial counseling.
- Supported Quality Improvement (BDP/QI) initiatives to improve billing accuracy and reduce claim errors.
- Formerly Pearland Surgery Center
Account Analyst / Sr. Medical Biller / Collection Supervisor
US Imaging
Houston, TX
08.2006 - 04.2020
- Processed sleep study, DME, anesthesia, and radiology billing.
- Prepared and submitted clean claims to commercial and government payers.
- Investigated and corrected denied and rejected claims through CPT/ICD review and payer communication.
- Analyzed aging reports and implemented collection strategies to reduce outstanding balances.
- Contacted insurance carriers for eligibility, benefits, authorizations, and network verification.
- Generated monthly revenue and KPI reports for leadership review.
- Managed patient billing inquiries and resolved disputes.
- Trained new hires on billing systems and compliance procedures.
- Collected approximately $3M per month in insurance reimbursements.
- Ensured strict HIPAA compliance and patient data confidentiality.
Education
Associate of Science - Medical Office Specialist
Houston Community College
Houston, TX01-2007
High School Diploma -
Furr High School
Houston, TX01-2005
Skills
- Revenue Cycle Management
- Insurance Claims Submission (Electronic & Paper)
- EOB Posting & Reconciliation
- Denial Management & Appeals
- CPT / ICD Coding Knowledge
- Insurance Verification & Pre-Authorizations
- Accounts Receivable Follow-Up
- Patient Billing & Payment Plans
- Collections & Recovery of Past-Due Accounts
- HIPAA Compliance
- Medical Billing Software: Amkai, AdvantX, gMed, Medinformatix, Medical Manager, Medisoft, Merchant, Zirmed
- Bilingual (English/Spanish)
- Radiology
- Durable Medical Equipment (DME)
- Sleep Studies
- Colonoscopy / Gastroenterology (GI) Procedures
- Orthopedic Surgery
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Scheduling Coordinator / Revenue Support Specialist
Memorial Hermann Pearland Surgery Center
07.2022 - 09.2025
Account Analyst / Sr. Medical Biller / Collection Supervisor
US Imaging
08.2006 - 04.2020
Associate of Science - Medical Office Specialist
Houston Community College
High School Diploma -
Furr High School