Hi, I’m
ASHLEY QUICK
Hot Springs,AR
Summary
Driven by an unwavering passion for customer service excellence, I embody an unwavering dedication to exceeding expectations and fostering meaningful connections. With a natural inclination towards empathy and an innate ability to empathize with diverse customer needs, I consistently deliver exceptional support, ensuring complete satisfaction and fostering long-lasting relationships. Committed to going above and beyond, I continuously seek opportunities to enhance customer experiences, actively seeking feedback and implementing innovative solutions to streamline processes and improve service quality.
Overview
7
years of professional experience
3
years of post-secondary education
Work History
Quick HouseholdHot Springs, Arkansas
Household Manager
10.2018 - Current
Job overview
- Scheduled appointments for medical, dental and self-care needs.
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Performed cleaning and organization duties.
- Managed financial operations for household of four members.
- Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
McDonald'sHot Springs, Arknasas
Assistant Manager
05.2018 - 10.2018
Job overview
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Reviewed sales and gross profit report to assess company efficiency.
StartekHot Springs
CUSTOMER SERVICE REPRESENATITVE
04.2016 - 12.2017
Job overview
- Answered 15+ calls an hour
- Handled high-volumed calls and answered customers inquiries about billing, service plans, product features
- Troubleshot and RESOLVED complex issues, escalating as needed to ensure timely and effective resolution
- Documented complaints and resolutions and inputting data into the system.
Education
Hot Springs Christian Hot Springs
High School Diploma
08.2009 - 05.2011
Martinsburg CollegeMartinsburg, WV
01.2014 - 05.2015
Skills
Leadershipundefined
Timeline
Household Manager
Quick Household
10.2018 - Current
Assistant Manager
McDonald's
05.2018 - 10.2018
CUSTOMER SERVICE REPRESENATITVE
Startek
04.2016 - 12.2017
Martinsburg College
01.2014 - 05.2015
Hot Springs Christian
High School Diploma
08.2009 - 05.2011