ASHLEY R. WILLIAMSON
LAKE CITY,FLORIDA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Columbia County Fairgrounds, s Club
- Organize High School Extracurricular Events such as Prom, School Dances, and Fair Events
- Columbia County Girl’, Organize and Administer Competitive Educational Games
Niblack Elementary School
- Organize and Administer the Harvest Festival
- LEADERSHIP SKILLS
- Communicating goals so everyone understands them and their role in achieving them
- Positioning team members to use their talents optimally
- Promoting productivity and quality standards
- Motivating and inspiring everyone to do their best work
- Keeping team members on task, on schedule, and on budget
- Maintaining morale and workplace harmony
Traveling Support Associate
Capital City Bank
09.2022 - 08.2023
- Accepts deposits and withdrawals from clients on business, personal and savings accounts
- Accepts checks for cashing or paying, and verifies endorsements and funds
- Sells Official Checks and Travelers Checks
- Accepts consumer/commercial and other bank loan payments
- Works deposits from night depository
- Balances money in drawer with Teller machine daily
- Opens and closes Teller window in accordance with procedures
- Completes Currency Transaction Report (CTR) and hold forms as required
- Attends meetings as required
- Issues cash advances.
- Customer service Representative
- Cross-sells Bank products and services, marketing campaigns and initiatives, to new and existing clients to meet their needs as well as attain individual, division and Bank goals.
- Enters data, updates and maintains client information and status of referrals and leads, in Synapsis.
- Follows procedures for open/close office and robbery response.
- Educate clients regarding ID fraud, phishing scam
- Responds to client questions or concerns in a quick, courteous and friendly manner.
Bank Teller
MILLENNIUM BANK
01.2021 - 08.2022
- Conducting security and perimeter checks prior to opening the bank
- Receiving, counting, and balancing funds at the start and throughout the day
- Accepting deposits of both checks and cash
- Validating deposit slips
- Processing cash withdrawals
- Bank Customer Service Representative
- Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed
- Reconcile cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller
- Track, record, report, and store transactional information and special requests
- Provide a high level of customer service, offering answers and assistance with a smile
Teacher Aide and Activities Coordinator
HARRIETTE’S RIGHT-WAY DAYCARE
08.2017 - 05.2019
- Preparing resources and teaching materials
- Performing general administrative classroom tasks
- Developed after-school programs
- Staffing and overseeing implementation of outdoor and indoor activities
Education
Bachelor of Arts degree - Business Administration Pursuing
Pursuing SAINT LEO UNIVERSITY
High School Diploma -
Columbia High School
Skills
- Leadership skills
- Customer Service Skills
- Problem Solving
- Stress Management
- Phone etiquette
- Conflict resolution
- Product knowledge
- Flexibility
- Strong communication
- Creative problem-solving
- Excellent research abilities
- Highly self-motivated
Timeline
Traveling Support Associate
Capital City Bank
09.2022 - 08.2023
Bank Teller
MILLENNIUM BANK
01.2021 - 08.2022
Teacher Aide and Activities Coordinator
HARRIETTE’S RIGHT-WAY DAYCARE
08.2017 - 05.2019
Columbia County Fairgrounds, s Club
Niblack Elementary School
Bachelor of Arts degree - Business Administration Pursuing
Pursuing SAINT LEO UNIVERSITY
High School Diploma -
Columbia High School