Ashley Rose Dias Correa

Work History

Village Pointe Pediatrics

07.2022 - Current

Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Adhered to strict HIPAA guidelines to protect patient privacy.
Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
Managed multi-line phone system and pleasantly greeted patients.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Daybreak

08.2021 - 03.2022

Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
Educated families on mental health conditions and available resources, empowering them to better support their loved one''s journey towards wellness.
Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Kept accurate records by documenting progress and adhering to prescribed behavior plan.

Nebraska Public Schools

08.2018 - 12.2020

Created fun, age-appropriate activities for school-age children.
Monitored student safety while conducting indoor or outdoor activities.
Assisted students with homework completion, providing individualized support and guidance as needed.
Managed behavioral issues and used positive behavior strategies for groups of up to 10 students.
Implemented effective behavior management strategies, creating a safe and supportive environment for all participants.
Supervised up to 10 students during outdoor exercise periods, monitoring group and individual safety.
Scheduled mini-lessons, art projects and unstructured playtime for school-age children.
Ensured compliance with local regulations governing after-school programs by maintaining proper documentation regarding attendance records health information emergency contact forms.