ASHLEY S BOSTIC
Fayetteville,NC
Summary
Knowledgeable and dedicated with experience in admin support, light hr and strong customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
VF Corporation
Fayetteville, NC
09.2021 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies to focus on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Provided information regarding loyalty program.
- Recommended products to customers, thoroughly explaining details.
- Exceeded customer call guidelines for service levels, handle time and productivity.
- Assisted customers with placing orders via phone.
- Managed over 50 customer calls per day.
- Communicated via chat, phone and email to resolve customer inquiries.
Fulfillment associate
Amazon Fulfillment Center
Stone Mountain, Georgia
11.2020 - 03.2021
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Cross-trained new associates on picking and filling orders for warehouse products.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
Juvenile Correctional Officer 2
Metro RYDC
Atlanta, Georgia (GA)
02.2019 - 11.2020
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Booked new inmates into facility and processed inmates for release.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Completed intake paperwork, fingerprints and searches.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
Rural Carrier Assistant
US Postal Service
Madison, GA
03.2017 - 01.2019
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted mail according to order of address appearance for easy access in field.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Customer Service Associate
Walgreens
Conyers, GA
11.2015 - 10.2017
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Informed customers about special promotions and provided detailed information for various products.
- Ensure clean work area.
- Count and balance cash drawer at beginning and end of shift.
- Assisted in different departments in the store.
HR Trainee
DeVry University
Decatur, GA
12.2007 - 07.2009
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Contacted references and performed background checks.
- Informed applicants about job conditions and benefits.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Consulted with supervisor to identify company needs and preferred employee qualifications.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Improved office efficiency by effectively managing internal communications and correspondence.
Administrative Assistant
DeVry University
Decatur, GA
12.2007 - 07.2009
- Scheduled office meetings and student appointments for tutoring.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Clerical duties such as filing paperwork, making copies, printing paperwork, fax, email.
- Coordinated schedules
Education
BSBA - Human Resource Management
DeVry University
Devry University 06.2010
Dual Seal Diploma - General Studies
Academy of Richmond County
Augusta, GA05.2007
Skills
- Time Management
- Efficient and Detail-Oriented
- Databases and microsoft office
- Benefits/recruitment
- Multitasking and Prioritization
- Customer Data Confidentiality
- Verbal and Written Communication
- Customer Retention Strategies
- Patient and Empathetic
- Excellent Attention to Detail
- Inbound and Outbound Calling
Timeline
Customer Service Representative
VF Corporation
09.2021 - 02.2022
Fulfillment associate
Amazon Fulfillment Center
11.2020 - 03.2021
Juvenile Correctional Officer 2
Metro RYDC
02.2019 - 11.2020
Rural Carrier Assistant
US Postal Service
03.2017 - 01.2019
Customer Service Associate
Walgreens
11.2015 - 10.2017
HR Trainee
DeVry University
12.2007 - 07.2009
Administrative Assistant
DeVry University
12.2007 - 07.2009
BSBA - Human Resource Management
DeVry University
Dual Seal Diploma - General Studies
Academy of Richmond County
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