Ashley Santiago
Tobyhanna,PA
Summary
I am an administrative professional with over nine years of advanced experience in customer-facing roles. I started out as a front desk receptionist and progressed to become an accounts representative and later a personal assistant, all while honing my communication, organization, and time management abilities. I am prepared to succeed in numerous dynamic circumstances by utilizing my extensive skill set and innovative mindset.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Network Recovery
09.2020 - 01.2024
- Achieved high customer satisfaction by providing clear and timely communication throughout the claims process.
- Promoted positive relationships with healthcare providers through consistent communication, professional conduct, and timely payment resolutions.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Senior Administrative Assistant
ProVockative Gems Inc.
06.2017 - 08.2020
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones.
- Conducted regular audits of displayed items, maintaining accurate representation of available products for clientele.
Front Desk Receptionist & Administrative Assitant
NY Truck Parking
11.2015 - 03.2017
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Resolved billing discrepancies promptly with thorough attention to detail.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Education
CDA Certified Dental Assistant - Dentistry
U.S. Career Institute
12.2024
High School Diploma -
St. Agnes Academic High School
Queens, NY06.2017
Skills
- Customer Service
- Organization
- Communication
- Time Management
- Basic Accounting
- CRM Proficiency (Quickbooks)
- Database Maintenance
- Advanced MS Office Suite (Word, Excel, Powerpoint)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- CDA Certified Dental Assistant (Pending)
- Google IT Support
Timeline
Claims Adjuster
Network Recovery
09.2020 - 01.2024
Senior Administrative Assistant
ProVockative Gems Inc.
06.2017 - 08.2020
Front Desk Receptionist & Administrative Assitant
NY Truck Parking
11.2015 - 03.2017
CDA Certified Dental Assistant - Dentistry
U.S. Career Institute
High School Diploma -
St. Agnes Academic High School