Summary
Overview
Work History
Education
Skills
Timeline
Generic

ASHLEY S. BROWN

Carrollton,TX

Summary

Results-driven Business Analyst with expertise in healthcare and finance industries. Recognized for delivering remarkable client support with meticulous attention to infrastructure and operational processes. Highly motivated and eager to embrace new challenges, with a strong work ethic and adaptability. Known for exceptional interpersonal skills, excelling in both collaborative and independent work environments.

Overview

13
13
years of professional experience

Work History

Business Analyst

Signify Health, Inc.
08.2023 - Current
  • Build and maintain productive relationships with cross-functional teams, senior leadership, and external stakeholders, enhancing collaboration and ensuring strategic alignment and successful project execution.
  • Act as the primary liaison between external stakeholders and internal technology teams, translating technical requirements into actionable solutions for custom development and reporting.
  • Collaborate with developers and database administrators to troubleshoot and refine SQL scripts, improving query performance and reducing run time by 40%.
  • Drive performance monitoring by analyzing operational and financial data, identifying improvement opportunities, and implementing that reduced financial penalties by 60% in Q3 and Q4 of 2024.
  • Oversee the delivery of 120+ reports across diverse client portfolios, ensuring accuracy and compliance, and alignment with organizational performance metrics.
  • Execute ad-hoc queries to support reporting needs, validate database updates, and ensure data accuracy during system migrations and process enhancements.
  • Deliver technical and analytical expertise to the Client Success team in daily client-facing meetings, enhancing understanding and operational efficiency.
  • Lead cross-functional collaboration on new implementations, process optimizations, and strategic initiatives, aligning deliverables with organizational objectives and improving client outcomes.
  • Identify patterns and trends in complex data sets, delivering actionable insights to drive data-informed business strategies.

Senior Technical Analyst

Teladoc Health, Inc.
01.2021 - 01.2023
  • Implemented SaaS HL7 integrations of SIU, Patient Query/Create Encounter, CCDA/MDM, SSO, and Enterprise Authentication between hospital EMR’s (Cerner/Epic/Athena) and Teladoc applications.
  • Created technical documentation, test/production (SQL) queries, and educational materials for internal and external use for all projects.
  • Proficient in performing UAT, system testing, and regression testing.
  • Assisted Product, Development, and IT teams with planning, execution, and project management to improve operational effectiveness.
  • Mapped industry standard .csv and 834 file format for eligibility file processing using CRM.
  • Optimized revenue cycle management for 13 clients, improving the claims process and creating increased revenue for Teladoc Health.
  • Investigated, documented, and acted in payment denials from Change Healthcare resulting in increased collections.
  • Created project plans with established timelines, assigned to appropriate teams, and managed workflow throughout every implementation.
  • Led weekly meetings with stakeholders, providing transparency and updates throughout the project, documented action items.

Client Services Supervisor

Teladoc Health, Inc.
06.2019 - 01.2021
  • Fostered strong client relationships by collaborating with internal teams to deliver solutions aligned with client goals and objectives.
  • Full understanding of Teladoc’s clinical programs, products, and services and how they correspond to the provider’s workflow and patient’s care journey.
  • Interfaced with third-party companies to resolve client concerns and requests for additional data.
  • Monitored employee compliance with Clinical Operations and HIPAA requirements to not disclose PHI during ticket resolution process.
  • Responsible for IVR call handling client details for Rx Fulfillment Team, Patient Support Team, and Visit Engagement Team for tailored 24/7/365 support.
  • Collaborated with implementation, development, and support teams to understand and maintain account configurations, ensuring client satisfaction.
  • Scheduled meetings with prospective and existing clients to optimize long-term business success.

Operations Specialist

Teladoc Health, Inc.
01.2018 - 06.2019
  • Identified areas of operations deficiency; performed root-cause analysis to resolve problems.
  • Drove standardized best practices and leveraged support functions to optimize operational performance while meeting departmental goals.
  • Trained, mentored, and motivated employees to maximize team productivity.
  • Delivered personalized high-level quality of service to 25+ Consumer Care clients, maintaining and extending relationships for future business opportunities.
  • Personalized client experience, identifying unique needs, and provided information and services to match.
  • Implemented new company platform initiatives, learning, and mastered new technologies to improve client service satisfaction.

Operations Compliance Analyst

Teladoc Health, Inc.
10.2016 - 01.2018
  • Created plans to improve operations, maintaining HIPAA compliance.
  • Provided detailed, understandable risk and compliance concepts to key stakeholders weekly.
  • Monitored and issued written compliance warnings and/or violations of ~400 contact center agents outlining infractions, penalties, and remediation steps.
  • Maintained detailed database of compliance data, activities, and actions taken.
  • Investigated potential fraud, waste, and abuse, and identified risks in collaboration with the Legal Department.
  • Designed and executed strategies to minimize security risks and ensure compliance with regulatory requirements.
  • Developed and conducted 20+ risk-based compliance training programs, educating staff on the implications of adhering to or violating regulations.
  • Maintained up-to-date knowledge of applicable laws and state/federal regulations to proactively identify and report potential compliance violations.
  • Served as a liaison between regulatory agencies and internal departments, streamlining the resolution of regulatory matters and ensuring organizational compliance.

Compliance and Regulatory Affairs Manager

Tag Mobile, LLC
02.2016 - 10.2016
  • Designed and executed strategies to minimize security risks and ensure compliance with regulatory requirements.
  • Developed and conducted risk-based compliance training programs, educating staff on the implications of adhering to or violating regulations.
  • Maintained up-to-date knowledge of applicable laws and state/federal regulations to proactively identify and report potential compliance violations.
  • Served as a liaison between regulatory agencies and internal departments, streamlining the resolution of regulatory matters and ensuring organizational compliance.

Bankruptcy Quality Assurance Risk Analyst

CitiMortgage, Inc.
03.2012 - 02.2016
  • Developed and implemented a time management action plan for the Bankruptcy Quality Assurance team, ensuring timely completion of all projects ahead of their go-live date.
  • Facilitated monthly rebuttal calls with stakeholders, compliance, and legal teams to devise strategies for reducing fail rates, improving overall quality metrics.
  • Partnered with senior internal audit and compliance leadership to design and implement a corrective action plan addressing key operational risk.
  • Managed change control processes for 75+ policies and procedures, ensuring compliance with operational and legal requirements.
  • Served as the Subject Matter Expert (SME) for 4 programs: Post-Petition Fee Notice, Lender Placed Insurance, Notice of Final Cure, and Chapter 13 Plan Monitoring, and provided backup SME support for Plan Review and Objection, and Tax Advance.

Education

Bachelor of Science - Political Science/Criminal Justice

The University of Akron
Akron, OH

Skills

  • Building strong professional connections
  • Risk management and compliance
  • Systems Implementation
  • SQL database management and analytics
  • Workflow Development
  • Data Analysis
  • Strategic decision making
  • Cross-Functional Collaboration
  • Client relationship management
  • Quality Assurance
  • Analytical problem solving
  • Effective communication

Timeline

Business Analyst

Signify Health, Inc.
08.2023 - Current

Senior Technical Analyst

Teladoc Health, Inc.
01.2021 - 01.2023

Client Services Supervisor

Teladoc Health, Inc.
06.2019 - 01.2021

Operations Specialist

Teladoc Health, Inc.
01.2018 - 06.2019

Operations Compliance Analyst

Teladoc Health, Inc.
10.2016 - 01.2018

Compliance and Regulatory Affairs Manager

Tag Mobile, LLC
02.2016 - 10.2016

Bankruptcy Quality Assurance Risk Analyst

CitiMortgage, Inc.
03.2012 - 02.2016

Bachelor of Science - Political Science/Criminal Justice

The University of Akron

Similar Profiles

CREATE PROFILE
ASHLEY S. BROWN