ASHLEY SHIRK
Clarksville,TN
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
Signature Performance
03.2023 - 06.2024
- Provide courteous and professional assistance to veteran patients, family members and healthcare providers via phone, email, and other communication channels
- Address inquiries and concerns regarding healthcare claims, billing statements, eligibility, benefits, and other related matters
- Organize and retrieve patient charts, gathering medical histories, lab results and consents
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizations
- Maintained complete confidentiality in accordance with organization and legal requirements
- Managed release of information requests from patients, providers and third parties
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Logistics Technician
Joint Logistics Management, Inc.
12.2020 - 07.2021
- Provide accurate information concerning personal property shipments and storage, entitlements, regulations, and procedures to all customers
- Perform all functions for all military and civilian customers, to include inbound and outbound counseling, processing of personally procured moves, processing requests for extension of entitlements, requesting Exceptions to Policy (ETP), advising of excess costs (i.e
- Overweight entitlement, special services), and assisting with claims
- Provide courteous and efficient personal property counseling services to include preparing and distributing documentation for all customers authorized government shipments
- Counsel on all aspects of Vehicle Processing Center (VPC)
- Provide a subject matter expert to counsel and brief all customers on Fort Drum (group or one on one) regarding personal property entitlements and responsibilities
- Prepare documentation to initiate and schedule personal property shipments and answer customer questions and inquiries in accordance with DoD 4500.9‐R Part IV (Defense Travel Regulation), the Joint Travel Regulation (JTR), the Personal Property Consignment Instruction Guide (PPCIG), and Service Supplements
Supervisor
Rite Aid
12.2019 - 07.2020
- Provide superior customer service by assisting customers with their shopping needs, handling all customer transactions in a timely and courteous manner, and responding to customer complaints/concerns with a sense of urgency to see to their resolution
- Control inventory by performing proper receiving and stocking including accurate cycle counting, processing merchandise transfers according to procedures, and reporting inventory problems to the Store Manager and/or Assistant Store Manager
- Accountable for store cash and other financial assets, reconciling cash register drawers, preparing deposits, and ordering changes from the bank as directed by the Store Manager and/or the Assistant Store Manager
- Assist with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates; respond to any unexpected emergencies to ensure the protection of company assets
- Oversee that store inventory is regularly inspected in accordance with the Product Freshness Review Schedule as directed by the Store Manager and/or the Assistant Store Manager
- Manage tasks and supervise store associates in those limited circumstances when the Store Manager and/or Assistant Store Manager is unavailable
Government Purchase Card Holder / Unit Armsroom NCOIC
U.S. Army
02.2016 - 11.2019
- Coordinates with leadership to ensure support for deployment and redeployment operations by maintaining hand-receipts for equipment issued locally and while deployed
- Responsible for the accountability and maintenance of over $1 million worth of MTOE and weapons
- Instructs Soldiers on proper care and maintenance of all assigned small arms
- Checking mandatory sources of supply prior to initiating purchases and obtaining approvals, if required, prior to making a purchase
- Keeping purchases within the single purchase and monthly purchase limit
- Maintaining consistency with policies and procedures for the Government Purchase Card Program
- Ensuring that the statement of account is completed and forwarded to the Approving/Certifying Official along with all backup documentation to allow timely certification of the billing statement
Unit Supply Specialist
U.S. Army
11.2015 - 11.2019
- Receiving and issuing: Receiving, inspecting, inventorying, loading, unloading, storing, and issuing supplies and equipment
- Securing weapons: Safely securing and controlling weapons and ammunition in secure areas
- Maintaining weapons: Scheduling and performing preventive and organizational maintenance on weapons
- Operating computers: Operating unit-level computers
- Managed the accountability, storage, and issuance of over $575M in expendable and non-expendable supplies
- Operated the PBUSE accounting system to document and track supply inventory
- Advised commanders on supply management and accounting procedures, maintaining audit trails for critical inventory
Education
Bachelors - Criminal Justice
Austin Peay State University
Clarksville, TN12.2025
EKG/Phlebotomy Technician -
Unitech Training Academy
Alexandria, LA12.2022
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Call center experience
- Time Management
- Problem-Solving
- Fluent Bilingualism
- Multitasking
- Customer Support
Militaryawardsanddecorations
- Certificate of Achievement (2)
- Army Achievement Medal (1)
- Good Conduct Medal (1)
- National Defense Service Medal (1)
- Global War on Terrorism Service Medal (1)
- Korea Defense Service Medal (1)
- Army Service Ribbon (1)
References
Available upon request
Certification
- National Certified Phlebotomy Technician, Unitech Training Academy, 2022 Sep
- National Certified ECG Technician, Unitech Training Academy, 2022 Oct
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Signature Performance
03.2023 - 06.2024
Logistics Technician
Joint Logistics Management, Inc.
12.2020 - 07.2021
Supervisor
Rite Aid
12.2019 - 07.2020
Government Purchase Card Holder / Unit Armsroom NCOIC
U.S. Army
02.2016 - 11.2019
Unit Supply Specialist
U.S. Army
11.2015 - 11.2019
Bachelors - Criminal Justice
Austin Peay State University
EKG/Phlebotomy Technician -
Unitech Training Academy
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