ASHLEY SURDI
Commack,NY
Summary
Passion-driven and responsible individual with a commitment to top-tier work performance. Exceeds expectations by naturally going over and above what is asked and expected. Sets goals and makes sure to reach every one of them with flying colors. Easily connects with customers and develops their trust and care to successfully build long-term relationships. Looking to thrive in a long-term career with a reputable and strong company with unlimited growth potential.
Overview
12
12
years of professional experience
Work History
Pharmacy Operations Manager/Quality Lead Technician
CVS HEALTH CORPORATION
07.2021 - 08.2023
- Triaged and produced prescriptions/refills (both electronic and over the phone with providers if necessary).
- Organized medications for dispensing by pre-filling prescriptions and calculating quantities.
- Communicated with providers to verify incoming scripts, authorize refills, and verify patient information.
- Monitored, ordered, and stocked medication inventory and pharmacy supplies on a weekly basis to satisfy production efficiency and to keep accurate records.
- Provided caring customer service, resolved incoming queries, and always ensured a positive pharmacy experience.
- Entered patient and prescription information to keep production steady.
- Complied with state regulations to maintain safe, clean pharmacy.
- Maintained patient confidentiality when handling records and sensitive data.
- Collaborated with fellow pharmacy staff and helped coordinate day-to-day operations with the utmost efficiency possible.
- Resolved customer concerns both in-person and over the phone by providing assistance with placing orders, navigating systems as well as navigating the floor.
- Teamed with Pharmacists to verify dosages and refill authorizations with providers to enhance customer care.
- Collected co-payments and/or full prescription payments from customers, in addition to always finding uninsured/underinsured customers the best and most affordable discounts possible.
Pharmacy Technician
Rite Aid Corp. Pharmacy
09.2019 - 05.2020
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured and compounded medications following standard procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
- Set up and modified patient profiles to include current medications and insurance details.
Office Manager
Leak Stoppers Inc.
10.2014 - 09.2019
- Worked directly beside the company president daily, to draft estimates, sell jobs through timely follow-up, and invoice clients accurately.
- Created weekly schedules for both sales and field crews based on predicted staffing needs and customer requests.
- Fostered customer loyalty by proactively and consistently addressing any concerns while maintaining professional demeanor, and then making sure to follow up with every case.
- Maintained consistent communication, while managing complex problem-solving with the field manager and/or field workers to complete jobs on-time and to 100% customer satisfaction.
- Managed vendor contracts ensuring timely customer service and delivery of goods and simultaneously cutting the company's costs of goods and services by implementing personal judgement, interaction and knowledge through vendor/supplier meetings.
- Spearheaded A/R strategies, significantly improving cash flow and the company's financial health through optimal and efficient billing and collection processes.
- Completed all new hire paperwork ensuring compliance with federal, state and local laws regarding payroll taxes and employee benefits.
- Monitored and recorded time clocks of all field workers rigorously to calculate and distribute payroll accurately to ensure accurate and timely employee payments.
- Implemented personal skills and experience with QuickBooks software to revamp and maintain company bookkeeping.
- Reconciled bank accounts and credit cards on a monthly basis ensuring accuracy in all transactions.
Store Manager
BBTLI
06.2011 - 10.2014
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Managed inventory control, cash control, and store opening and closing procedures.
- Elevated store ranking to top tier performance and success by fostering team spirit, training and service excellence.
- Set and implemented strategic goals and initiatives to align with the company's mission, values, and vision.
- Interviewed and hired prospective employees according to store and team needs.
- Mentored new employees while providing guidance and support in their roles.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing store sales and customer satisfaction ratings.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Monitored and analyzed sales data regularly to identify areas of improvement and develop strategies for increasing revenue.
- Built business and long-term customer relationships through commitment to excellent customer service, resulting in customer loyalty and retention.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions.
Education
Business Management
Suffolk County Community College
Brentwood, NYSkills
- Communication
- Critical thinking
- Problem-solving
- Conflict Resolution
- Time Management
- Attention to Detail
- Customer Service
- Emotional Intelligence
- Digital Skills
Timeline
Pharmacy Operations Manager/Quality Lead Technician
CVS HEALTH CORPORATION
07.2021 - 08.2023
Pharmacy Technician
Rite Aid Corp. Pharmacy
09.2019 - 05.2020
Office Manager
Leak Stoppers Inc.
10.2014 - 09.2019
Store Manager
BBTLI
06.2011 - 10.2014
Business Management
Suffolk County Community College
Similar Profiles
Corrinne GeeCorrinne Gee
Manager in Training at CVS HEALTH CORPORATIONManager in Training at CVS HEALTH CORPORATION
Kelsey RichardsKelsey Richards
District Leader at CVS HEALTH CORPORATIONDistrict Leader at CVS HEALTH CORPORATION
Kelly SaverKelly Saver
Sr. Cloud Architecture Manager at CVS HEALTH CORPORATIONSr. Cloud Architecture Manager at CVS HEALTH CORPORATION