Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Ashley Swords
Houlka,Mississippi
Summary
Overview
5
years of professional experience
Work History
Globe Life Insurance
Agent
04.2024 - 05.2024
Job overview
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
New Albany Health And Rehab
Receptionist
09.2023 - 03.2024
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Ashley Furniture Industries, Inc
Inspector
05.2023 - 06.2023
Job overview
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
Cooper Tire
Finishing Operator
06.2019 - 05.2023
Job overview
- Demonstrated flexibility in adapting to changing priorities while still delivering high-quality results under tight deadlines.
- Reduced waste with close monitoring of raw material usage and identifying areas for improvement.
- Collaborated with engineering teams for successful implementation of new processes or equipment upgrades, reducing downtime during transitions periods.
- Supported continuous improvement initiatives through proactive identification of process inefficiencies and recommending solutions.
- Troubleshot issues promptly, utilizing problem-solving skills and experience to minimize disruptions to production schedules.
- Increased efficiency by collaborating with team members to identify and resolve production bottlenecks.
- Managed inventory levels efficiently, preventing stockouts and minimizing excess material storage costs.
- Assisted in training new employees, ensuring they quickly became proficient in their roles as Finishing Operators.
- Enhanced production quality by performing thorough quality checks on finished products.
Happy Day Cafe
Barista/Cook/Cashier
01.2019 - 06.2019
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
South Pontotoc High SchoolPontotoc, MS
High School Diploma
05.2016
University Overview
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Scheduling appointments
- Greeting and Seating Clients
- File Management
- Schedule Management
- Multi-line telephone operation
- Data analysis techniques
Timeline
Agent
Globe Life Insurance
04.2024 - 05.2024
Receptionist
New Albany Health And Rehab
09.2023 - 03.2024
Inspector
Ashley Furniture Industries, Inc
05.2023 - 06.2023
Finishing Operator
Cooper Tire
06.2019 - 05.2023
Barista/Cook/Cashier
Happy Day Cafe
01.2019 - 06.2019
South Pontotoc High School
High School Diploma